Mass.gov Web Accessibility Statement

Information about web accessibility on Mass.gov.

Table of Contents

Overview

Mass.gov is committed to achieving meaningful accessibility to this online environment for all users, including users with disabilities. We follow specific Commonwealth enterprise standards designed to meet the needs of our citizens with disabilities. The Commonwealth enterprise standards are generally based on standards used by the federal government for technology accessibility for people with disabilities, as well as web content accessibility guidelines developed by the World Wide Web Consortium (W3C). Mass.gov is regularly tested using leading web accessibility technologies and reviewed by users to verify that our website is compliant with applicable standards.

You can find additional information on the following websites:

About Portable Document Format (PDF)

Some documents on this website are produced in Portable Document Format (PDF). Efforts are currently underway to ensure that all files are produced using the latest version of Acrobat (file conversion software for PDFs), which is the most accessible technology currently available for these types of files. In order to improve viewing of these files, please download the latest free version of Adobe Reader.

However, recognizing that even this version does not always work for all users, alternative accessible formats are provided wherever possible, most commonly through a text or an HTML file.

Questions about accessibility or Mass.gov website policies

If any file format prevents you from accessing the information, please contact us for assistance. In order to respond in a manner most helpful to you, please note the nature of your accessibility concern, the format in which you prefer to receive the material, the webpage address of the requested material, and the best way to contact you.

We also welcome your questions about this accessibility statement and comments on how to improve the site's accessibility.

There are 2 ways to contact us.

By phone

Toll-free: (844) 435-7629
Monday - Friday, 7 a.m.-6 p.m.

Contact us about site policies

If you have questions about Mass.gov website policies, you can use this form. Please do not include sensitive information, such as Social Security or bank account numbers. This form will only be responded to if the submission is about a Mass.gov website policy. All other questions or submissions will not receive a response.

Please use www.search.mass.gov or the Ask MA chatbot for questions about other subjects.

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