Message Text – February 2025

MassHealth Provider Remittance Advice

The messages listed below may be general All Provider messages, applicable to several provider types or services, or provider specific. 

You can request a copy of a prior message by:

• Emailing [e-mail]
• Sending a letter to

  MassHealth Customer Service
  P.O. Box 278
  Quincy, MA 02171

• Calling MassHealth Customer Services at [phone],
  Hours: Monday through Friday 8 a.m. to 5 p.m.

02/25/2025

ALL PROVIDER BULLETIN 401 HAS BEEN RELEASED WITH DETAILS ABOUT THE MMIS POSC AWS MIGRATION

MassHealth is migrating its Medicaid Management Information System (MMIS) base application and Provider Online Service Center (POSC) to an Amazon Web Services (AWS) data center between Friday 3/14/2025 through Monday morning 3/17/2025.

MassHealth has published All Provider Bulletin 401, Medicaid Management Information System and Provider Online Service Center Migration to Amazon Web Services, which outlines key cutover information. Please review the bulletin immediately at https://www.mass.gov/doc/all-provider-bulletin-401-medicaid-management-information-system-and-provider-online-service-center-migration-to-amazon-web-services-0/download.

Take note of some important technical changes that your organization should complete before the migration. Please communicate this information to key business staff and your technical teams:

• Immediately following the migration MassHealth will redirect all MMIS POSC and point-to-point transactions received from MassHealth Providers to AWS.
• Please update any bookmarked POSC URL in your systems, as the redirect will only be available for a limited period of time. Organizations should bookmark the following URL to access the POSC in the AWS environment: https://mmis-portal.ehs.state.ma.us/EHSProviderPortal
• If your organization requires a modification to your network to facilitate access to MassHealth’s AWS, please use the following IP Addresses. There are 2 to support redundancy:

15.197.248.41

35.71.150.175

• Organizations that utilize MassHealth’s point-to-point connectivity method do not need to make any modifications to the existing bookmarked URL.
• Please plan your operational needs around this cutover timeframe as the MMIS POSC will be unavailable during the cutover weekend.
• Ensure that your internal staff and business partners are aware of the cutover and are planning around the cutover accordingly.
• Confer with your technical team to inform them of the migration. If your organization needs to make any network adjustments to facilitate access to AWS on or after the date the migration is complete, please begin to address this issue immediately.
• You do NOT need to make any adjustments to the way you exchange transactions with MassHealth as the functionality in the MMIS POSC is NOT changing.
• Continue to monitor MassHealth communications leading up to the cutover for important pre and post cutover information.

What Do You Need to Do: Please ensure the following:

If you have any questions regarding this AWS migration notification, please contact MassHealth:

LTSS providers, please contact the LTSS Provider Service Center at [phone] or [e-mail].

All other providers, please contact MassHealth at [phone] or [e-mail].

02/18/2025

VIRTUAL GATEWAY (VG) LEGACY LOGIN WILL BE REMOVED FEBRUARY 23, 2025

If you are using the Legacy Login option, it is imperative that you transition to the Multi-Factor Authentication (MFA) process as soon as possible. Instructions can be found on Mass.gov at https://virtualgateway.mass.gov/VGPortal5/.

The Executive Office of Health and Human Services (EOHHS) Virtual Gateway (VG) is removing the Legacy Login option to access MassHealth systems on February 23, 2025. MassHealth is requiring all Provider Online Service Center (POSC) users that have not transitioned to Multi-Factor Authentication (MFA) to update their email address associated with their user ID and set up MFA to continue accessing the POSC via VG IMMEDIATELY.

Please note: Each VG User ID is required to have a unique email address associated to a single VG account. Please ensure that your organization completes the following:

1. All users review and ensure that the email address associated with their VG User ID is unique and is not duplicated with any other VG User ID that is currently used;
2. The Primary User must coordinate with users to ensure that each user only has a single, unique VG User ID and must eliminate multiple User IDs currently assigned to the same individual;
3. The Primary User must coordinate with users to ensure that “common” named User IDs that are being shared amongst staff are eliminated; each User ID must be assigned to an individual with a unique email address.

Taking the aforementioned steps is required to ensure that your organization is compliant with the VG terms and conditions. Accounts that are not transitioned by February 23, 2025 will be deactivated.

MassHealth has outreached to the email addresses associated with each VG User ID that has not yet migrated to MFA to notify them of their non-compliance and changes that must be implemented.

For additional questions or concerns contact [e-mail].

IMPORTANT UPDATE: MASSHEALTH MMIS/POSC MIGRATION TO AMAZON WEB SERVICES 03/14/2025

As communicated in previous message texts, MassHealth will begin transitioning its Medicaid Management Information System (MMIS) and Provider Online Service Center (POSC) to Amazon Web Services (AWS) to enhance security, scalability, and operational efficiency. The migration has been re-scheduled for the weekend of March 14, 2025.

MassHealth will publish an All Provider Bulletin, MMIS POSC Migration to Amazon Web Services, this week that outlines key cutover information. Please continue to monitor MassHealth communications. All published bulletins can be found on Mass.gov: https://www.mass.gov/lists/400-through-300 and https://www.mass.gov/lists/provider-bulletins-by-year.

Providers, Vendors, and Trading partners are strongly encouraged to refer to the bulletin for additional details. If you do not receive notifications, you can sign up for email alerts at: https://www.mass.gov/masshealth-subscribe-bulletins-TLs.

Please note that leading up to the migration there will be a few adjustments to standard processing timeframes, and during the cutover weekend the application will not be available for use. MassHealth’s migration to AWS will NOT affect MMIS or POSC functionality.

It’s important that services delivered to MassHealth members over the cutover weekend are not disrupted. Please ensure that you continue to provide services to MassHealth members that present a valid MassHealth ID card. If you intend to provide scheduled services over the cutover weekend, please ensure that you validate the MassHealth member’s eligibility on Friday, March 14 before 6:00 pm and again on Monday, March 17 after 7:00 am.

MassHealth will process the financial cycle on Wednesday, March 12 instead of Friday, March 14 so providers should plan accordingly. Providers who normally submit their claims on Thursday or Friday should submit them on Wednesday, March 12 by 3:00 pm instead to be included in the financial cycle for that week. Claims submitted after the financial cycle is run will be included post AWS cutover.

We encourage all providers to stay informed on how these changes may impact your operations.

If you have questions regarding this message, please contact MassHealth:

LTSS providers, please contact the LTSS Provider Service Center at [phone] or [e-mail].

All other providers, please contact MassHealth at [phone] or [e-mail].

INFORMATION SESSION ON MASSHEALTH MMIS/POSC MIGRATION TO AMAZON WEB SERVICES

As communicated in previous message texts, MassHealth will begin transitioning its Medicaid Management Information System (MMIS) and Provider Online Service Center (POSC) to Amazon Web Services (AWS) to enhance security, scalability, and operational efficiency.

The MassHealth BSS Provider Relations team will be hosting information sessions; it is strongly encouraged that you attend one of these sessions.

The following information will be addressed:

• Reasons for the Migration: Understanding the benefits of transitioning to AWS.
• Timeline of Activities: Key steps along with dates and times that you need to be aware of.
• Provider Impact: How this change may affect your workflow which might include technical impact of the changes, adjusted claims processing timelines, checking member eligibility, along with steps you can take to minimize any disruptions.

We encourage all providers to attend to ensure a smooth transition and to stay informed on how these changes may impact your operations.

Session Dates:

Tuesday, February 25, 2025, at 10:00 am

Monday, March 3, 2025, at 1:00 pm

Monday, March 10, 2025, at 10:00 am

Registration Link: https://maximus.zoom.us/webinar/register/WN_OLFqIZq6RiW6c3Il8-f_dg

If you have questions regarding this message, please contact MassHealth:

LTSS providers, please contact the LTSS Provider Service Center at [phone] or [e-mail].

All other providers, please contact MassHealth at [phone] or [e-mail].

02/11/2025

CHANGES TO GROUP LINK VERIFICATION

Users may now verify if a provider is linked to a group practice online by using the Self-Service Tools for MassHealth Providers at https://tinyurl.com/2rk7nreu. This tool can only verify group links, which occur when an individual Fee-for-Service provider conducts billing through the group practice where they are employed. This tool cannot be used to verify affiliations.

As a result of this new option, effective March 1, 2025, MassHealth will no longer be accepting group link confirmation requests over the phone or via email. All group link confirmation requests will need to be completed online.

For more information about the differences between group links and affiliations please visit https://tinyurl.com/564jamnv.

IMPORTANT UPDATE: MASSHEALTH MMIS/POSC MIGRATION TO AMAZON WEB SERVICES 03/14/2025

As communicated in previous message texts, MassHealth will begin transitioning its Medicaid Management Information System (MMIS) and Provider Online Service Center (POSC) to Amazon Web Services (AWS) to enhance security, scalability, and operational efficiency. The migration has been re-scheduled for the weekend of March 14, 2025.

MassHealth will publish an All Provider Bulletin, MMIS POSC Migration to Amazon Web Services, this month that outlines key cutover information. Please continue to monitor MassHealth communications. All published bulletins can be found on Mass.gov: https://www.mass.gov/masshealth-provider-bulletins.

Providers, Vendors, and Trading partners are strongly encouraged to refer to the bulletin for additional details. If you do not receive notifications, you can sign up for email alerts at: https://www.mass.gov/masshealth-subscribe-bulletins-TLs.

Please note that leading up to the migration there will be a few adjustments to standard processing timeframes, and during the cutover weekend the application will not be available for use. MassHealth’s migration to AWS will NOT affect MMIS or POSC functionality.

It’s important that services delivered to MassHealth members over the cutover weekend are not disrupted. Please ensure that you continue to provide services to MassHealth members that present a valid MassHealth ID card. If you intend to provide scheduled services over the cutover weekend, please ensure that you validate the MassHealth member’s eligibility on Friday, March 14 before 6:00 pm and again on Monday, March 17 after 7:00 am.

MassHealth will process the financial cycle on Wednesday, March 12 instead of Friday, March 14 so providers should plan accordingly. Providers who normally submit their claims on Thursday or Friday should submit them on Wednesday March 12 by 3:00 pm instead to be included in the financial cycle for that week. Claims submitted after the financial cycle is run will be included post AWS cutover.

We encourage all providers to stay informed on how these changes may impact your operations.

If you have questions regarding this message, please contact MassHealth:

LTSS providers, please contact the LTSS Provider Service Center at [phone] or [e-mail].

All other providers, please contact MassHealth at [phone] or [e-mail].

02/04/2025

UPDATED HOME HEALTH AGENCY MEMBER CONNECTION FORM

The home health agency Member Connection Form has been updated and is available at https://tinyurl.com/mphxpk87.

Please view the form for guidance, including instructions for home health providers.

If you have questions, please contact the LTSS Provider Service Center at [phone] or [e-mail].

UPDATED HOSPICE BILLING TIPS FOR ROOM AND BOARD CHARGES WHEN A MEMBER IS IN A LONG-TERM CARE FACILITY

The document titled “Hospice Billing Tips for Room and Board Charges When a Member is in a Long-Term Care Facility” has been updated. See the updated document at https://tinyurl.com/52kcthut for calculating the hospice room and board payment and medical leave of absence rate. 

If you have questions, please contact the LTSS Provider Service Center at [phone] or [e-mail].

Date published:	February 3, 2025