Message Text – November 2025

MassHealth Provider Remittance Advice

The messages listed below may be general All Provider messages, applicable to several provider types or services, or provider specific. 

You can request a copy of a prior message by:

• Emailing [e-mail]
• Sending a letter to

  MassHealth Customer Service
  P.O. Box 278
  Quincy, MA 02171

• Calling MassHealth Customer Services at [phone],
  Hours: Monday through Friday 8 a.m. to 5 p.m.

11/04/2025

Overpayments Resulting from Duplicate Claim Editing Issue

MassHealth has identified an editing issue that has resulted in overpayments for several providers. The issue has been corrected, and we are in the process of identifying affected claims for a Mass Adjustment to recoup the overpayments.

As a reminder, duplicate billing is forbidden according to MassHealth Billing Regulation 130 CMR 450.307: Unacceptable Billing Practices. Please refer to the All Provider Administrative and Billing Regulations for additional information.

If you have questions, please contact MassHealth at [e-mail] or [phone].

Date published:	November 3, 2025