Microsoft Authenticator Application

Below are instructions on how to set up the authenticator app on your smartphone.

You may have already setup the Authenticator app. The Authenticator app is only installed one time and can be used for multiple applications. Those who have Authenticator already installed can skip to CONFIGURING AUTHENTICATOR SECTION

Table of Contents

Registering for MFA Using the Microsoft Authenticator

The following steps will walk you through the Azure MFA registration process.

From your desktop browser, enter the address

  1. The portal “Sign in” page appears.  Enter your work email address and select Next.
Sign In Screen

Enter the same password that you use to log on to your work computer.

Enter Password

2. You are now prompted to register for MFA.  This process should take between 1 to 3 minutes.  Click Next.

Register for MFA

3. Now set up a method of authentication.  The default method is the recommended Microsoft Authenticator application, but you can use another authenticator.  To download and install the Microsoft Authenticator application on your phone, click Download now on this screen to send an installation text message to your phone.


Note: If you do not have a “smart” phone or do not want to install an authenticator application, click I want to set up a different method.  Go to MASS.GOV – Set Up Multi-Factor Authentication to continue setting up this different method.

STOP:  Important Step

If you are seeing this Additional security verification screen then, click the dropdown to select Mobile App and refer to the Additional Security Verification Job Aid document below before you proceed.  If not, please continue to the next step.

Additional Security
Enter Phone

4. Enter your phone number and click SEND LINK 

5. You will get a text message on your phone with the download link  Select it and install the application.


6. Once installed, return to your computer screen and click Next.

Secure Account

7. You will be prompted to set up your account.  Click Next.

Set Up


8. A QR (Quick Response) code is displayed on the screen which you will need to read with your smartphone from the Microsoft Authenticator application.

QR Code

Configuring Authenticator

9. Go to your phone and open the Microsoft Authenticator application.  Select Add account.

Add Account

10. Select Work or school account.

Work or School

11. The “Scan QR code” screen is displayed on your phone.  Scan the QR code on your computer screen with the phone camera.  The application will confirm that it successfully scanned the QR code and account setup is complete.

QR Code Scan

12. Once you have successfully scanned the QR code into the phone, return to the computer screen and click Next.

Scan QR Code

You will now be prompted to test MFA.


13. An approve request will be sent to your phone.  Select Approve.


14. You will receive confirmation on the computer screen.


Click NEXT

15. The last screen asks if you want to remain signed in. Select Yes. 

Stay Signed In

Enrollment of this method is now complete.

We highly recommend that you add a second authentication method for a separate phone number in case your smartphone is lost, stolen, or otherwise inoperable.  To do that, visit MASS.GOV – Set Up Multi-Factor Authentication

Thank you for enrolling in Multi-Factor Authentication

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