• This page, Need Help with the School-Based Medicaid Program (SBMP)?, is   offered by
  • MassHealth

Need Help with the School-Based Medicaid Program (SBMP)?

If you need further assistance with the SBMP, we are here to help.

Read the instructions below to find out who you should contact, depending on what you need assistance with.

Who to contact

Contact the SBMP Help Desk for:

  • Questions about the SBMP program
  • Assistance with the Random Moment Time Study (including logging in, participant lists, calendars, or to find out who your RMTS coordinator is)
  • Assistance with the quarterly Administrative and/or annual Cost Reports
  • Step-by-step manuals for RMTS, Administrative Claiming, and Cost Reporting
  • Updating your contact and/or vendor information
  • If you don’t know where you should go next

Email: SchoolBasedClaiming@umassmed.edu

Phone: (800) 535-6741, M–F, 7:30 a.m.–7:30 p.m.


Contact the Department of Elementary and Secondary Education (DESE):

  • Direct questions related to special education to Special Education Planning & Policy at Phone: (781) 338-3375 or Email: specialeducation@doe.mass.edu
  • Direct questions related to Federal Education Rights and Privacy Act (FERPA) and parental consent questions to the Office of Student and Family Support at  Phone: (781) 338-3010 or Email: achievement@doe.mass.edu


Contact the Customer Service Center (CSC) for:

  • Assistance establishing a new virtual gateway (provider online service center) account
  • Assistance with remittance advices and MMIS/interim claims processing questions
  • Initiating the contracting process
  • Designating a billing vendor
  • Changing a mailing/legal entity address
  • Email: providersupport@mahealth.net
  • Phone: (800) 841-2900, M–F, 8 a.m.–5 p.m.

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