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Other Matters: Norfolk Sheriff’s Office—Civil Process Division

Audit calls on NSO to consolidate all of its information technology (IT) functions and operations.

Table of Contents

Information Technology Services

The Norfolk Sheriff’s Office (NSO) Civil Process Division (CPD) contracts with an information technology (IT) consultant to provide hardware and software support. The consultant also maintains an independent email account for CPD and provides incidental equipment and supplies as needed. However, under the current arrangement, the NSO IT Department cannot oversee the operation of CPD’s applications and systems and therefore cannot ensure that all applications are functioning properly or that appropriate system security standards are in place and are adhered to, which is critical to the effective and efficient operation of the division.

The NSO IT director has indicated that he believes the NSO IT Department can perform the contracted IT services; therefore, we believe that NSO should consider consolidating all IT functions, including those associated with CPD, within the IT Department.

Auditee’s Response

Shortly after taking the oath of office on December 22, 2018. . . . I directed the NSO IT department to perform an assessment of all CPD IT systems with the objective of integrating systems with NSO in order to ensure that all CPD applications are functioning properly and that appropriate system security standards are in place and are adhered to.

Auditor’s Reply

Based on its response, NSO is taking measures to address our concerns on this matter.

Date published: February 5, 2020

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