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Paid family and medical leave benefit payment process

Learn how the PFML benefit payment process works.

Table of Contents

Types of Payment

You can choose to receive approved paid family or medical leave benefits by direct deposit or by check. You can choose your payment preference and enter your payment information as part of your application either online or through the Contact Center. 

Direct Deposit

If you choose to receive your payment by direct deposit, the payment will be listed in your account statement with this information:

  • Company ID: P046002284

  • Company Name: EOL-DFML

  • Entry Description: PFML FAM or PFML MED

Check

If you choose to receive your payment by check, the envelope will look like this:

PFML Payment Envelope

 

The check will look like this:

PFML Payment Check

with this information listed in the memo line of the check:

  • PFML Medical Payment Absence Case Number [Period start date-Period end date]

  • PFML Family Payment Absence Case Number [Period start date-Period end date]

Payment Schedules

Once your application is approved, you can expect your first payment to arrive at the beginning of your fourth week of leave, if your leave has already started.

If your leave starts in the future, you can expect your first payment 2-4 weeks after your leave starts.

After that, you will receive your payments every week.

Note: The exact day of your payment can vary week to week depending on state and federal holidays, individual bank practices, and process delays.

When you begin your paid family or medical leave, there is a 7-day waiting period of seven (7) calendar days before benefit payments will start. You will not receive benefit payments during this waiting period. Also, these seven (7) days will count against your total available leave for the benefit year.  

If you have been approved for intermittent leave, the waiting period will be seven (7) consecutive calendar days after your leave begins, whether you take leave on those days or not. 

If you are taking intermittent or reduced leave, you will need to report your hours in order for us to review and approve your payment. You can report your hours as soon as you have taken at least 8 hours of leave, or when more than 30 days have passed since you started your paid leave, by calling us at (833) 344-7365. Once you have met the minimum requirement, you will only need to call the Contact Center and report if you have taken leave that week and are seeking payment.  

For both continuous and intermittent leave, if anything changes during your leave that may affect your claim status or benefit amount, payments will be suspended while the Department processes the update. Once the change is completed you will be paid for any retroactive leave benefits owed to you. 

The Department will calculate your weekly benefit amount using the information you and your employer provide as part of your application, automatically including any reductions or offsets.  

If you are taking intermittent leave, or if you are taking leave on a reduced schedule, your benefits will be prorated based on the number of hours you worked. Prorated benefit amounts are only rounded once, when the weekly benefit amount is initially calculated.  

If your claim is approved, your maximum weekly benefit amount will be listed in the notice you receive from the Department. Please note, reductions and offsets may be provided as part of your initial approval notice or in the event the Department receives additional information following your approval of other income or use of leave you will receive a second notice with your new benefit amount or changes to your leave.

Taxability of Benefits

Note: Benefits are subject to reporting for tax purposes and may be subject to taxation. Withholding is not currently supported through the PFML program.

The IRS has included guidance for PFML issue across multiple states in its 2020 Priority Guidance Plan, which identifies top priorities for guidance. Individual and business are urged to consult with their own tax advisors on these questions.

Contact

Phone

For questions about benefits and eligibility: (833) 344-7365

Department of Family and Medical Leave - Hours of operation: Monday-Friday, 8 a.m - 5 p.m.

Fraud Reporting Hotline: (857) 366-7201

Department of Family and Medical Leave - Hours of operation: Monday-Friday, 8 a.m - 5 p.m.

Intermittent Leave Hours Reporting Line: 857-972-9256

Department of Family and Medical Leave - Hours of operation: Monday-Friday, 8 a.m - 5 p.m.

For questions about contributions and exemptions: (617) 466-3950

Department of Revenue - Hours of operation: Monday-Friday, 9 a.m. - 4 p.m.

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