Between 2016 and 2018 DHCD conducted its initial tenant satisfaction survey for residents of state-aided public housing. A second round of surveys were begun in 2019 and are expected to be completed in 2022.
Below is a high-level, state-wide report of the 2016-2018 survey results for all state programs (elderly/disabled and family) combined, and a separate state-wide report for only the state family public housing units. For Survey data limited to a specific housing authority, please refer to their LHA Annual Plan; the survey is attached near the end of the plan.
For more information about the Tenant Satisfaction Survey, including sampling methodology, design and administration, you may review Public Housing Notice 2016-08, or see the description included with the survey in any LHA Annual Plan.
Survey Results
2019-2022 Survey Results
Under development – c.667 elderly/disabled Group 1 (2019); c. 705 and c.200 family units (2020); c. 667 Group 2 (2021), and c. 667 Group 3 (2022).
2016-2018 Survey Results
All Programs (Family and Elderly/Disabled): Combined Survey Results Statewide
Contact
Online
Phone
Please listen for phone menu options for EOHLC divisions
Tara Smith, press secretary
Mass211 is available 24/7 to answer general questions about EOHLC housing or home energy programs. Translation available.