Overview
Some Division of Insurance (DOI) webpages do not comply with state information technology (IT) accessibility standards for navigation accessibility and language attributes. During our audit, we determined that 3 out of the 60 DOI webpages tested contained hyperlinks that did not allow users to navigate to related pages (i.e., broken and faulty hyperlinks). For language testing, we determined that 1 out of the 60 DOI webpages contained an inaccurate language attribute, which means that words on the webpage did not match the language to which the webpage was set.
Navigation Accessibility: Broken Hyperlinks
Broken or faulty hyperlinks negatively impact the user experience and make it difficult to locate additional relevant information. (See example below.) They can also limit some users from having equitable access to critical information and key online services offered by DOI (e.g., insurance-related complaint submission). Also, broken or faulty hyperlinks could increase the likelihood that users access outdated or incorrect information or are directed to webpages that no longer exist.
