The Baker-Polito administration is working hard to improve your experience with state government. To that end, EOTSS has been asked to identify our critical constituent-facing services and to track our ongoing efforts to improve their delivery. By selecting key metrics and measuring performance against annual targets, our goal is to provide you with the resources you need as simply, efficiently, and transparently as possible.
You can find out which metrics we are tracking and how they’re performing on this page.
EOTSS' Fiscal Year 2020 Performance
FY20 Metric |
FY20 Target | FY20 Performance |
|---|---|---|
| Percent of Executive Branch employees that have completed cybersecurity awareness training | 100% of Executive Branch employees | 0% Fiscal YTD, as we are currently in joint procurement for a new vendor with HRD. Still targeting 100% completion by 6/30 |
| Percent of Executive Branch employees using multi-factor authentication when accessing Commonwealth data off-network. | 100% of Executive Branch employees | 85% |
| Number of public-facing applications under multi-factor authentication | 5 applications | 5 applications |
| Percent of the ~8,500 open datasets on Mass.gov that are centrally catalogued and searchable | 25% of open datasets | 10% by 3/31 and on pace for 25% by 6/30 |
| Percent of Priority 1 Incidents resolved within 1 hour | 90% of Priority 1 Incidents | 35% |
Contact for The Executive Office of Technology Services and Security (EOTSS) FY20 data-driven performance
Online
EOTSS End-User Service Desk
Log in to ServiceNow
Security Operations Center
Email Executive Office of Technology Services and Security at eotss-soc@mass.gov
Phone
Main Office
Call Executive Office of Technology Services and Security, Main Office at (617) 626-4400
Open Monday through Friday 8:30 a.m. - 4:30 p.m.
EOTSS End-User Service Desk
Call Executive Office of Technology Services and Security, EOTSS End-User Service Desk at (844) 435-7629