Third-party tools used on MyMassGov

When you create a MyMassGov account, you’ll be asked for consent to share user profile information. See the third parties that get this data and learn how it’s used.

Tool name	Purpose	Privacy policy
Gravity Forms	User feedback form	Gravity Forms Privacy Policy
Formstack	User feedback form	Formstack Privacy Policy
Google	Collect information about use of the MyMassGov site	Google Privacy Policy
Microsoft	Provide authentication and fraud detection services	Microsoft Privacy Policy
Salesforce	Allow agency partners to investigate user issues and provide customer support	Salesforce Privacy Policy
Socure	Provide identity verification services to authenticate or identity-proof users for access to participating government websites or applications	Socure Privacy Policy
Twilio	Provide phone verification services	Twilio Privacy Policy

How MyMassGov protects you

MyMassGov creates more security for you while applying for and using state services. Reducing the number of logins, you need to use and remember means fewer opportunities for your information to be stolen or compromised.  

You may sometimes to need give your consent to share your information again upon logging into MyMassGov. This happens when a new agency partner is added or when some other change in what we may share or how occurs, but your information isn’t shared with a state agency unless you actively login to that service.  

While MyMassGov does share some information with third party services, this is only done for functional purposes to enable you to be able to login. The Commonwealth takes great care in our contracts with third parties to ensure that data is safe with them.