Get support
Read the MyMassGov guide if you have questions about how to do something in your MyMassGov account, like update information or set up multifactor authentication. In the table below, you will find phone numbers, email addresses or a web page for each agency offering direct help for logging into the application.
When you create a MyMassGov account, you’re asked for consent to share information about yourself with agency partners and third parties. Learn more about how user profile information is used, who it’s shared with, and the terms you agree to when you give your consent.
Personal use
Connect to state services for yourself or your family.
Application or Service | Agency | Description | Application Support |
---|---|---|---|
MyMassGov Personal | Executive Office of Technology Services and Security | Manage your MyMassGov personal account and log in to applications | MyMassgov Guide |
CSS Case Manager | Child Support Services Division (CSS) | View or update your child support case | Learn about child support services available from the Department of Revenue (DOR) |
DTA Connect for Individuals | Department of Transitional Assistance (DTA) | DTA Connect is a self-service mobile application and website where clients and DTA partners can go to see their EBT card balance, manage their SNAP or cash (TAFDC/EAEDC) case, and update their communication preferences. | Email: dtaapphelpdesk@mass.gov Other Support Resources: |
Educator Portal | Department of Early Education and Care (EEC) | ||
MassAbility | MassAbility (MBY) | Participant access to the MassAbility (MBY) site | Phone: (617) 204-3600 |
Massachusetts Gun Portal | Department of Criminal Justice Information Services | Apply or renew firearm licenses, report sales or transfers, and manage firearm records | Phone: (617) 660-4782 Email: frb@mass.gov |
MassFishHunt | Department of Fish and Game | Get your fishing and hunting licenses and permits or report a harvest | Phone: (833) 998 8240 |
MassHire JobQuest for Job Seekers | MassHire Department of Career Services | Access to the MassHire JobQuest website | Email: jobquest@mass.gov |
MyServices | Executive Office of Health and Human Services | Access to MassHealth and HealthConnector benefits information | Phone: (800) 841-2900 |
Paid Family and Medical Leave (PFML) for Individuals | Department of Family and Medical Leave (DFML) | Apply for and manage your own paid leave benefits | Phone: (833) 344-7365 |
Unemployment Services for Workers | Department of Unemployment Assistance | Apply for and manage unemployment benefit claims | Phone: (877) 626-6800 |
Virtual Gateway My Account Page (MAP) | Executive Office of Health and Human Services | My Account Page (MAP) provides real-time access to member and applicant health assistance information for MassHealth, Massachusetts’ Medicaid program. Access your Virtual Gateway My Account Page to see information on health assistance you receive. | Phone: (800) 421-0938 |
Business use
Connect to state services for a business you work for or own.
Service or application | Agency | Description | Application Support |
---|---|---|---|
MyMassGov Business | Executive Office of Technology Services and Security (EOTSS) | Manage your MyMassGov business account and log in to applications | MyMassgov Guide |
Business Front Door | Executive Office of Economic Development | Platform that provides access to the Team MA concierge service and resources for businesses looking to start, scale and grow in Massachusetts | Email: businessfrontdoor@mass.gov |
Crime Insight Repository | Executive Office of Public Safety and Security | Law Enforcement users can upload their NIBRS files, as well as fix errors. | Email: cru@massmail.state.ma.us |
DTA Connect | Department of Transitional Assistance (DTA) | DTA Connect is a self-service mobile application and website where clients and DTA partners can go to see their EBT card balance, manage their SNAP or cash (TAFDC/EAEDC) case, and update their communication preferences. | Email: dtaapphelpdesk@mass.gov Other Support Resources: |
DTA Partner Activity Tracking Hub (PATH) | Department of Transitional Assistance (DTA) | DTA Partner Activity Tracking Hub (PATH) is a website where DTA-funded providers can manage client participation in approved activities, update budgets, and submit claims for reimbursement. | Email: dtaapphelpdesk@mass.gov |
Electronic Licensing Inspections and Permitting Software Engine (eLIPSE) | Division of Occupational Licensure (DOL) | Manage trade and professional licenses, search records, and file complaints with the DOL | Email: eLIPSE.support@mass.gov |
EOEEA Grants Management System (GMS) | Executive Office of Energy and Environmental Affairs (EOEEA) | Access to the Grants Management System for the Executive Office of Energy and Environment Affairs | Phone: (617) 626-1111 Email: eea.servicedesk@mass.gov |
MA Contractor Hub | Office of Consumer Affairs and Business Regulation | MA Home Improvement Contractor (HIC) Program | Phone: (617) 973-8787 |
MassAbility Portal | MassAbility | Provider access to the MassAbility site to manage services. Click the 'Log in to a business account' link | Phone: (617) 204-3665 |
Massachusetts Gun Portal | Department of Criminal Justice Information Services (DCJIS) | Apply or renew firearm licenses, report sales or transfers, and manage firearm records | Phone: (617) 660-4782 Email: frb@mass.gov |
MassHealth Access Community Partners Program Portal | MassHealth | Submit enrollments, disenrollments and transfers into the Community Partners Program | Phone: (800) 841-2900 |
MassHire JobQuest for Employers | MassHire Department of Career Services | Access to the MassHire JobQuest website | Email: jobquest@mass.gov |
Paid Family and Medical Leave (PFML) for Leave Administrators | Department of Family and Medical Leave (DFML) | Manage paid leave applications for an employer | Phone: (833) 344-7365 |
Patient Care Assessment | Board of Registration in Medicine (BORIM) | Access limited to registered Health Care Facilities for the submission of online reports to the BORIM’s Quality and Patient Safety Division. Please contact the QPSD for more information. | Phone: (781) 876-8200 |
Sidearm Site | Executive Office of Public Safety and Security | Law Enforcement users with credentials can log in and manually submit NIBRS reports | Email: cru@massmail.state.ma.us |
Unemployment Services for Employers | Department of Unemployment Assistance (DUA) | Manage tax and benefit claims related functions to your Unemployment Services account | Phone: (617) 626-5075 |
Virtual Gateway | Executive Office of Health and Human Services | The Virtual Gateway consolidates information and online services in a single online site, making it easier to connect the public, clients, providers, and agency staff to critical health and human services programs and information | Phone: (800) 421-0938 |
Contact
Online
Date published: | August 23, 2023 |
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Last updated: | June 16, 2025 |