Contact information for help with MyMassGov

Find phone numbers and other ways to get support for MyMassGov

How to get help

Use the "Help contact information" section below to get support. You can search or sort information by:

• Category (personal or business) 
• A service or application's name, agency, description, or support type
• If support information is listed as N/A, the agency does not offer that type of help

If you are locked out of your account or need help resetting multifactor authentication (MFA):

• Call the agency's support phone number, if one is listed, and ask for an MFA reset. An agency representative will reset your MFA after taking you through steps to prove you’re the account owner.
• If no phone number is listed, use an available support method to make your request

If you forgot or need to reset your password:

• Go to Change the password for your MyMassGov account

For questions about how to do something in your MyMassGov account:

• Go to the MyMassGov Help Center
• You'll find instructions to do things like set up or reset multifactor authentication (MFA), change your password, or update your personal information

Help contact information

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Date published:	August 23, 2023
Last updated:	September 30, 2026