V. Conclusion

We appreciate the opportunity to tell you about what DALA accomplished in 2017. DALA's work provides a vital service to the Commonwealth and its citizens. Our magistrates, hearing officers, mediators and staff are proud of their work and we look forward to meeting the challenges addressed in this report. We are convinced that the independent "central panel" approach to review of state agency actions is the fairest, most efficient and cost effective one available.

We look forward to working with you to continue improving the quality of DALA's service to the people of Massachusetts and its agencies.

Edward B. McGrath
Chief Administrative Magistrate

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