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Renew an ambulance service license 

License renewal instructions for ambulance services licensed in Massachusetts.

Change information on an ambulance service license 

You must notify the Office of Emergency Medical Service (OEMS) of changes to information on your ambulance service license.

Apply for an ambulance service license 

Instructions for ambulance services in Massachusetts to apply for initial licensure with the Department of Public Health (DPH).

Add, remove, or replace a vehicle 

Instructions for licensed ambulance services to add or replace vehicles. Before new or replaced vehicles are put into operation, they must be certified by the Department of Public Health (DPH).

File a Complaint or Serious Incident Report with the Office of Emergency Medical Services 

If you are not satisfied with the care either you or someone else received by Emergency Medical Services (EMS) personnel, you may file a complaint with the Office of Emergency Medical Services (OEMS).

Report an EMS serious incident 

Instructions for Ambulance Services to report a serious incident to the Office of Emergency Medical Services (OEMS).

Report an unprotected exposure - EMS responders 

Do you think you've come into contact with a patient's blood or bodily fluids during the course of your emergency? Report it here and get tested.

Submit a plan of correction 

If you have reported deficiencies, you can submit details of corrective action you are taking.

Request a MATRIS user account 

Individuals and vendors working on behalf of a licensed ambulance service can use these instructions to request a new MATRIS account.

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