Press Release  AG Healey Announces Consumers Can Apply for Reimbursements for Unredeemed RadioShack Gift Cards

Boston — Holders of gift cards purchased from former retailer RadioShack can now file claims seeking to recover the unused balance on their cards, Attorney General Maura Healey announced today.

This claims process is part of a settlement agreement previously approved in the U.S. Bankruptcy court in Delaware and supported by Massachusetts and 23 other states and the District of Columbia.

Consumers who have unused RadioShack gift cards with a balance can go to the website www.oldradioshackgiftcards.com to read about the claims process and obtain a claim form that they can submit electronically or by mail. Claims for reimbursement will be accepted until December 2, 2016.

Consumers who purchased a gift card in-store, on the RadioShack website, or at other authorized retail locations will be treated as priority claims and are eligible for a 100 percent reimbursement. This includes RadioShack cards that were purchased as gifts.

Consumers who acquired gift cards in any other way—such as through a promotional giveaway, to resolve a customer service complaint, or in connection with the return of merchandise—will not be treated as a priority claims and will at most receive a small percentage of the balance of the card and may not receive any payment. 

RSH Liquidating Trust, which was established by a court approved plan and settlement, will be processing, reviewing, and approving the claims. For more information about the claims process, please see the Frequently Asked Questions on www.oldradioshackgiftcards.com.

Consumers whose email or postal addresses are part of RadioShack’s records will receive notice via email or post card with instruction on how to file a claim. However, AG Healey cautions consumers that no one associated with this notice and claims process will ask for personal or financial information or request any payment. Any consumer asked for such information or payment should decline those requests.

In May, AG Healey joined 37 states in announcing another settlement with RadioShack in connection with its bankruptcy proceedings which prevented its new owner, General Wireless Operations, Inc., from purchasing any sensitive consumer information, such as credit or debit card information, social security numbers, telephone numbers or dates of birth.

This matter was handled for Massachusetts by Assistant Attorney General Francesca L. Miceli of AG Healey’s Consumer Protection Division.

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