Press Release  Department of Public Utilities Joins National Campaign to Raise Awareness of Safe Digging Practices

BOSTON — In recognition of April as Dig Safe Awareness Month, the Massachusetts Department of Public Utilities (DPU) is joining with other states and utility companies around the country to remind excavators, contractors, and residents to be vigilant of utility lines when digging and call 811 before starting any outdoor digging projects. 811 is the line for Dig Safe, a nonprofit organization that notifies gas, electric, telephone, and cable companies about the intended digging project. At no cost to the excavator, professional locators visit the requested dig site to mark the approximate locations of underground utility lines with flags, spray paint, or both.  

“We encourage all of our residents, especially those engaged in active construction, to be wary of utility lines buried in the ground,” said DPU Acting Chair Cecile Fraser. “Utility lines can be found on public and private property, deep in the ground or just inches from the surface. Calling 811 is the best way to ensure a line won’t be hit when commencing a new project this year.”  

State law requires calling 811 at least three days before digging is to start. Accidentally striking an underground utility line can result in serious personal injury, property damage, and costly service disruptions for many. Additionally, failure to follow the provisions of the law and regulations can result in fines.  

Excavations are the leading cause of damage to underground utility infrastructure. In 2022, there were 1,061 excavation-related damages to utility infrastructure in Massachusetts. Every digging project, no matter how large or small, warrants a call to 811. Examples of digging projects that require a call to 811 include:

• Installing a mailbox or fence;
• Building a deck;
• Installing a pool; and,
• Planting trees and shrubs.  

For more information about 811 and safe digging practices, the public is encouraged to visit https://www.mass.gov/dig-safe or www.digsafe.com. 

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