Contact Us
Address
Department of Public Utilities, 1 South Station, 5th Floor, Boston, MA 02110
Phone
Main
(617) 305-3500
Fax
(617) 345-9101
Who we serve
Mission Statement
The Department of Public Utilities (DPU) is an adjudicatory agency overseen by a three-member Commission. It is responsible for oversight of investor-owned electric power, natural gas, and water utilities in the Commonwealth. In addition, the DPU is charged with developing alternatives to traditional regulation, monitoring service quality, regulating safety in the transportation and gas pipeline areas, and the siting of energy facilities. The mission of the DPU is to ensure that consumers’ rights are protected, and that utility companies are providing the most reliable service at the lowest possible cost. The DPU oversees the public safety from transportation and gas pipeline-related accidents, and the energy facilities siting process. The DPU seeks to promote safety, security, reliability of service, affordability, equity, and greenhouse gas emission reductions.
Learn about services offered by the DPU divisions
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Top actions & services
Review consumer information and file a complaint
DPU file room and administrative services
DPU regulations, contact information, and Commission
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