Department of Public Utilities (DPU)

The DPU oversees investor-owned electric power, natural gas, and water companies in Massachusetts. In addition, the DPU regulates the safety of bus companies, moving companies, and transportation network companies. We also oversee the safety of natural gas pipelines.

Contact Us

DPU seal

Address

Department of Public Utilities, 1 South Station, 5th floor, Boston, MA 02110
directions 

Phone

Main (617) 305-3500

Fax

(617) 345-9101

Who we serve

The DPU serves:

  • Gas, electric and water customers by monitoring service quality and setting rates
  • The public by overseeing gas pipeline safety
  • Customers of bus, moving, and transportation companies in regulating safety
  • Passengers of the MBTA by overseeing equipment and operation safety

    Learn about services offered by the DPU divisions

What do you need help with?

Featured services

Review consumer information and file a complaint 
DPU file room and administrative services 
DPU regulations, contact information, and Commission 

More services

Rideshare Company Drivers 
Net Metering 
Natural Gas Industry 
For Customers of Moving, Towing, or Bus Companies 
Utility Filings and Tariffs 
Energy Efficiency Activities of Utilities 
See all services 

Featured Topics

Electric & Natural Gas Industry 

more 

Energy 

more 

Commercial Transportation 

more 

Recent news & announcements

See all news and announcements

Related organizations

Image credits:  Shutterstock
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