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Blog Post  Elevator and Escalator Safety Awareness Week

Whether you are in an office building or shopping center, elevators and escalators are part of our everyday lives. But who is working to ensure that they are safe to use?
11/10/2025
  • Office of Consumer Affairs and Business Regulation

Each year, 52,000 elevators and escalators in the Commonwealth are inspected by Massachusetts licensed elevator mechanics. These inspections are witnessed by a Division of Occupational Licensure (DOL) elevator inspector. Both groups work together to ensure that all devices comply with the current elevator code as well as the Massachusetts regulations.

What do inspectors check for?

Elevator and escalator mechanical systems involve complex components that require regular maintenance and inspections to assure they remain in good shape. Inspectors examine:

  • Emergency brakes: Checks that the elevator can stop quickly and safely in case of an emergency
  • Alarm systems: Verifies that the alarms work properly to call for help
  • Cable condition: Examines cables for wear and tear over time
  • Load testing: Confirms whether the elevator performs well at the maximum weight listed
  • Accessibility features: Ensures that the width of doors meets accessibility standards

To help prevent accidents, annual inspections catch problems before they lead to something worse. In 2024, 66,000 inspections were completed for commercial elevators, auto-parking machines, escalators, wheelchair lifts, dumbwaiters, vertical reciprocating conveyors, limited use/limited application or “LULA” elevators (which are designed to assist individuals with a disability in close-quarter spaces), vertical platform lifts (which are designed to help those with mobility issues navigate different floors), and residential elevators.

To stay safe whenever you take a quick ride between floors, make sure you:

  • Hold any handrails on escalators.
  • Face forward and avoid any distractions.
  • Do not text or use your phone.
  • Use caution if carrying large items because they can cause you to lose balance.
  • Step out promptly as soon as you reach your desired floor.

If you are ever stuck in an elevator, never try to exit yourself. Use the safety call button and wait until help arrives.

Elevators and escalators make our daily lives easier. Thank you to all licensed elevator mechanics and DOL employees for ensuring the safety of every ride!

  • Office of Consumer Affairs and Business Regulation 

    The Office of Consumer Affairs and Business Regulation protects and empowers consumers through advocacy and education, and ensures a fair playing field for the Massachusetts businesses its agencies regulate.
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