News myGICLink - Wave 1 Selection

  • Group Insurance Commission

Recently, we announced an exciting modernization effort at GIC that will transform the agency. We will move from relying on paper-based transactions to modern systems and processes that will empower us to provide exceptional support to our members. At the heart of this transformation is the implementation of Salesforce, a CRM platform and DocuSign, a tool for electronic form submission; these will significantly impact the way GIC staff and GIC Coordinators interact.


Over the last few months we have been in an active phase of design, development and testing. On Wednesday, December 4th, we launched myGICLink to all GIC Staff and 29 Pilot Agencies and Municipalities. Over the next six weeks, successive Waves of Agencies will be launched until all GIC Agencies are utilizing myGICLink!

We are pleased to let you know that your Agency/Municipality has been selected to be part of Wave 1 of the next phase of implementation.

Wave 1 agencies include:


  • Dcs - Chelsea Soldier'S Home  
  • City Of Springfield           
  • Clerk Of The Senate
  • Counsel To The Senate
  • Dcs - Dept Of Elder Affairs   
  • Dcs - Mass Comm. For The Blind
  • Dcs-Dept Of Dev. Services-Cof
  • Dcs-Dept Of Develop. Services-
  • Dcs-Ma Comm/Deaf&Hard Of Hear.
  • Dcs-Mass Rehab Commission     
  • Department Of Youth Services  
  • Dept. Of Children And Families
  • Dept. Of Transitional Asst.   
  • Dept. Of Veterans Services    
  • Exec.Office-Health & Human Ser
  • Governor'S Council
  • House Clerk'S Office          
  • House Committee On Rules      
  • House Counsel Office          
  • House Membership-Legislature
  • House Of Representatives      
  • House Sargeant At Arms        
  • House Ways And Means Committee
  • Legislative Engrossing Div.
  • Legislative Service Bureau    
  • MassHealth & Medicaid Oper.   
  • Office Of Health Hr           
  • Office Of Health Hr           
  • Office Of Refugees&Immigrants
  • Senate Committee On Rules
  • Senate Membership             
  • Senate Post-Audit Committee
  • Senate Sergeant-At-Arms
  • Senate Ways & Means Committee
  • Sergeant At Arms              
  • Town Of Bedford               
  • Town Of Hingham               
  • Town Of North Andover         
  • Town Of Sudbury          


  • Mass Water Resources Authority
  • Berkshire Cty-Emp/Tre'S Office
  • Bi - County Collaborative     
  • Central Mass. Reg. Plng Comm.
  • Devens Enterprise Commission  
  • Essex County Reg. Ret. Staff  
  • Essex North Shore Ag-Tech S.D
  • Essex North Shore Ag-Tech S.D
  • Essex North Shore Ag-Tech S.D
  • Health Connector Authority    
  • Mass Convention Ctr Authority
  • Mass Development              
  • Mass Life Science Center      
  • Mass Pension Reser. Investment
  • Mass Port Auth-State Troopers
  • Mass State Coll. Bldg. Auth.
  • Mass. Housing Finance Agency
  • Massachusetts Port Authority  
  • Merrimack Valley Planng Comm.
  • Metro Area Planning Council   
  • Middlesex Cty Ret Board Staff
  • Montachusett Reg. Planng Comm.
  • Old Colony Planning Council   
  • Pioneer Valley Planning Comm.
  • Se Reg Plng & Eco Dev. Dist.  
  • Upper Blackstone Water
  • Valley Collaborative         


Important - Please be sure to share this information with the other GIC Coordinators in your agency!

  • GIC Coordinator MAGIC Portal (Online agencies only) - You will see the myGICLink on the MAGIC Home Page and on each Members record. This link will allow the Coordinator to request, sign and send enrollment forms to the Member and GIC electronically.
  • GIC Website- Members in your Agency/Municipality have the ability to request, sign and send enrollment forms to their Coordinator and GIC electronically using the myGICLink member page.
  • Quick Reference Guide (QRG) - This QRG will guide you through the steps to support Members when they request GIC Enrollment Forms.
  • eLearning Module - This module will demonstrate the process to support Members and Coordinators when they request and complete GIC Enrollment Forms. The module is about 8 minutes long. We recommend you have the QRG handy while going through the Module so you can take notes.

Online eLearning Module

Offline eLearning Module


GIC will have additional resources ready to support you!

  • Phone Support - Please call our Audit Unit at 617-727-2310 and identify yourself as a GIC Wave 1 Coordinator requesting assistance.
  • Email Support - Please send an email to Use the subject line: GIC Wave 1 Coordinator Help Request.  

We are excited about this very important transformation and thank you for your support and participation in the launch of myGIC Link! If you have any questions, please feel free to send an email to

Additional Resources for myGICLink - Wave 1 Selection

Group Insurance Commission 

The Group Insurance Commission (GIC) provides high-quality, affordable health insurance and other benefit options to over 220,000 subscribers and 460,000 members.

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