Policy Statement Trial Court Policy on Evaluation of Dispute Resolution Services
The evaluations conducted by approved dispute resolution programs pursuant to Rule 7(a), SJC. Rule 1:18, Uniform Rules on Dispute Resolution, must produce records capable of being audited. Programs shall retain these records for at least three years. Each approved program should either occasionally or regularly administer evaluations in which all or a bona fide sample of parties and/or their lawyers are provided with an evaluation form and an opportunity at the conclusion of the dispute resolution service to submit a written assessment of the program and the neutrals.