PRTD’s goals are to promote fairness in the digital economy, encourage the responsible development of new technologies, protect consumers from online threats and the unfair or deceptive collection, use, and disclosure of consumers’ personal data, and ensure that entities protect the security and integrity of Massachusetts residents’ personal information.
PRTD pursues these goals through investigating and enforcing violations of the Consumer Protection Act (c. 93A), the Data Breach Notification Law (c. 93H), the Data Security Regulations (201 CMR 17.00), and related federal laws. PRTD also plays a role in driving the Office’s efforts in safeguarding consumers from the harms of online gambling. The Division protects consumers by improving organizations’ practices through injunctive relief and the imposition of civil penalties to deter future unlawful conduct, and by advocating for legislative or regulatory changes. PRTD also provides consultation on security, privacy, and technology matters within the Office, and regularly engages with the business community and the public through presentations at legal events and conferences.
