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Call 2-1-1 for Non-Emergency Assistance

Call 2-1-1 during a disaster to receive non-emergency information such as shelter locations, disaster assistance programs, or how to volunteer.

About 2-1-1

Mass 2-1-1 was created and is staffed by the United Way. This 24/7 service was created as a resource to connect callers to information about critical health and human services programs.

2-1-1 is the Commonwealth’s primary telephone information call center. Call 2-1-1 for information about the location of open shelters, transportation or other restrictions due to a declared state of emergency, post disaster assistance, ways to volunteer or donate, or other services you or your family may need.

If you have an emergency or you need the assistance of a first responder (police, fire, EMS) call 9-1-1.

For more information about Mass 2-1-1 go to:


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