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Consumer Alert: Travel Insurance Can Protect Your Investment

Travel Insurance

Whether your family is headed to Europe or Disneyland, travel insurance can protect against possible financial losses if you are forced to cancel, delay or interrupt your vacation. When it comes time to plan your holiday destination, the Massachusetts Division of Insurance suggests you also evaluate your need for travel insurance.

What is Travel Insurance?

Travel insurance can protect against the loss of non-refundable travel costs - such as airfare, hotel and tour expenses. Other types of travel insurance offer protection against losses due to medical emergencies, damage to personal property, and even a death which may occur away from home on vacation.

If you're working with a travel agent you trust, ask about his or her experiences with any recommended travel insurance companies. Have their customers filed claims? Were those claims paid? If you're planning an adventurous vacation (i.e. skydiving, scuba diving), ask if the insurance will cover those activities.


Major Types of Travel Insurance
Medical/Accidental Death Insurance 
  • Medical/Health - Reimburses you for medical and emergency dental expenses that you have because of an illness or injury while you are traveling.
  • Medical Evacuation - Provides emergency transportation to take you either to a hospital in the geographic region where you are or for transportation back to a hospital near your home.
  • Accidental Death - This coverage is usually split into three parts:
    1. Air Flight Accident - Covers death or dismemberment during flight only.
    2. Common Carrier - Covers death or dismemberment while traveling on public transportation such as a plane, ferry, train, bus or taxi.
    3. Accidental Death - Covers death or dismemberment at any time during a trip.
Trip Cancellation/Delay/Interruption Insurance
  • Trip Cancellation - Reimburses you for pre-paid travel expenses if you aren't able to take your trip because you or a family member becomes ill or dies.
  • Travel Delay - Reimburses you for pre-paid expenses if you aren't able to take your trip because of a travel delay, such as a flight delay or cancellation.
  • Trip Interruption - Reimburses you for pre-paid expenses if your trip is cut short because you, or a family member, become ill or die, or because of any other misfortune listed in policy. Covered reasons might include bad weather, airline strikes, terrorism, bankruptcy, jury duty, or fire or flood damage to your home.
Baggage/Rental Car Damage Insurance
  • Baggage Loss - Reimburses you for lost, stolen or damaged personal items. This usually does not cover personal items that may be lost or damaged by an airline. If you buy baggage insurance be sure to review the policy for the list of property that would not be covered. Some of your property may exceed the limits allowed.
  • Rental Car Damage - Reimburses you for damage or loss to a rental vehicle. If you have this coverage, you may decline the "collision damage waiver" rental car companies offer. This coverage does not provide liability protection
What is and is not Covered?

Before you buy travel insurance, review the insurance policies you have now. If you have life, health or homeowners insurance, you may not need to buy certain types of travel insurance. Read your policy and speak with your insurance company or agent to learn what personal property and medical coverage you have while you're traveling. Also, ask what insurance benefits you may have if you use a credit card to pay for the trip.

Travel insurance policies are not all the same. Be sure to review the policy before you buy it - especially the list of covered reasons for canceling your trip. For example, a travel insurance policy may not reimburse you if you decide not to make a trip because a conference was canceled. Also check the refund policies on pre-paid expenses. Some policies will refund your money if you cancel months in advance, but few will offer any refund if you cancel at the last minute.

Before purchasing a travel insurance policy, ask about pre-existing conditions and age limits. Some policies cover pre-existing conditions if you buy the coverage within a week or two of booking your trip. Others won't pay for pre-existing conditions or charge a higher premium to cover them. Some insurers charge more for older travelers.

Cruise and tour operators may offer Cancellation Waivers. Keep in mind that waivers are not insurance policies and are not regulated by the Division of Insurance. Read all of the restrictions before you buy a Cancellation Waiver.


What Should I Do if I Have A Problem on my Trip?


Most insurance policies generally require you to do the following things:

1. Give notice to the insurance company.

2. Protect yourself from further losses or damage.

3. Give your agent, claims adjuster and/or insurance company a list of all damaged, destroyed or stolen property. In case of theft, be sure to give another copy to the police.

4. Show the damaged property to your agent, claims adjuster and/or insurance company, if asked. Do not dispose of any damaged property until the company says you can.

Contact the Division of Insurance


If you have any questions regarding travel insurance, contact the Division of Insurance by calling (617) 521-7794 or visiting for more information on this or any other insurance topic.