The Department's Consumer Division investigates and resolves individual consumer complaints, either by informal negotiation or by formal adjudicatory proceedings. The Consumer Division also tracks patterns of complaints in order to identify and resolve more widespread problems.
The Department has adopted regulations designed to protect subscribers, particularly in billing and termination of service. The Department requires each cable operator to make annual filings to ensure compliance with consumer protection regulations. Through dedicated phone lines, published consumer information, fact sheets, and a consumer-friendly website, the Department serves as a source of information for consumers seeking to understand the options available to them.