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Contact the OEMS team

See the staff, roles, and contact information for those in the Office of Emergency Medical Services.

Please use the following contact information for general inquiries related to the following areas:

EMT Recertification:
oems.recert@state.ma.us
EMT Continuing Education:
Oems.coned@state.ma.us
Ambulance Regulation Program:
Oems.ambulance@state.ma.us
EMS Serious Incident Reports:
Oems.sir@state.ma.us
EMS Complaints:
Oems.complaint@state.ma.us

Director

Name	Functions
Scott Cluett	Director
Susan Lewis	Deputy Director

Certification, Education, and Clinical

Name	Functions
OEMS Recertification	General questions regarding Certification and Recertification
OEMS Continuing Education	General questions regarding Continuing Education
Lynne Doyle	ALS Certification & Recertification ALS/BLS Reinstatements
Daniel Saxe	Initial and Continuing Education Standards Certification and Recertification Training Inspections and Accreditation
Evan Paicopoulos	Duplicate Card and Name Changes Special Credit Review One Year Alignment
Renee Atherton	Clinical Coordination Protocol Development Special Project Waivers Compliance Investigator
Dr. Jonathan Burstein	State EMS Medical Director
Tom Gould	Education Coordinator Training Institution Accreditation Continuing Education

Ambulance Regulation Program

Name	Functions
OEMS Ambulance	General questions for the Ambulance Regulation Program
David Fletcher	Ambulance Inspector
Darelle Harmon	Ambulance Inspector Compliance Investigator
Timothy Heuer	Ambulance Inspector
Susan Lewis	Deputy Director
Kenneth Long	Compliance Investigator Ambulance Inspector
Leonard MacNeil	Ambulance Inspector
Kristen Pierce	ARP Coordinator

Data Systems

Name	Functions
Ridgely Ficks	Data Systems MATRIS Grants
Shahzor Makhdoom	Data Systems MATRIS OD2A (Overdose to Action)
Rashmi Nagaraj	Data Systems MATRIS
Alyssa Patterson	Data Analyst MATRIS MIH

Compliance & Investigations

Name	Functions
Serious Incident Reporting	Self-Reporting of Incidents by ambulance services
Complaint Submission	Submission of complaints by the public regarding EMTs, ambulance services, and training institutions
Renee Atherton	Clinical Coordination Protocol Development Special Project Waivers Compliance Investigator
Darelle Harmon	Ambulance Inspector Compliance Investigator
Brendan Murphy	Compliance Investigator Emergency Preparedness
Kenneth Long	Compliance Investigator Ambulance Inspector

Policy and Regulatory Affairs

Name	Functions
Silva Cameron	Policy and Regulatory Affairs Manager Division of Policy and Regulatory Affairs Bureau of Health Care Safety and Quality

Mobile Integrated Health Care and Community EMS Program

Name	Functions
Scott Cluett	Director
Stephanie DeMarco	MIH Application Reviewer
Shahzor Makhdoom	OD2A (Overdose to Action)
Dr. Jonathan Burstein	State EMS Medical Director
Alyssa Patterson	Data Analyst MATRIS MIH

Office of Emergency Medical Services

Address

67 Forest Street, Marlborough, MA 01752

Directions

Phone

Fax

(617) 753-7320