The State Organization Index provides an alphabetical listing of government organizations, including commissions, departments, and bureaus.
Top-requested sites to log in to services provided by the state
Troubleshooting materials to help resolve common issues with the CANS Application, contact information for Virtual Gateway (VG) Customer Service, and advice on getting the most out of customer service.
This Webinar contains important information about the changes to the CANS for Consent and the Diagnoses section effective February 22, 2015.
CANS Application users may run into technical issues from time to time. CBHI created these troubleshooting materials to give CANS users quick help on common problems.
If you do not find a solution here or have a complex problem, please call the Virtual Gateway Customer Service.
The Virtual Gateway compiled the top five reasons why CANS Users call their helpdesk.
Some minor defects found in the CANS Application are being studied and will be fixed in future updates. In the meantime, these workarounds can help.
A quick reference for the most common functions in the CANS Application.
Sometimes issues with the CANS Application may be due to computer settings on the user’s end. If you have trouble logging into the application or using any of its features, the following might help you diagnose the issue before you need to call Virtual Gateway Customer Service.
You will be greeted by a recorded message that will prompt you to “Press #1 for Provider.” You then will be directed to a secondary menu:
Press #1 for Virtual Gateway password resets and login issuesPress #2 for questions about CBHI/CANS Application
If you have a training or certification question, e.g., trouble logging onto the CANS training website, trouble with CANS recertification, missing CANS training certification key, etc., Customer Service will transfer you directly to the CANS Training Program (UMass).
*If you do not respond to the VG customer service’s efforts to contact you within 10 days, the ticket will be closed. You will need to call the VG Customer Service again to restate your issues.
For people who are deaf, hard of hearing or speech disabled.