DTA Language Access Plan
The Department of Transitional Assistance (DTA) has prepared a Language Access Plan (“LAP” or “Plan”), which defines the actions that have been or will be taken by DTA to ensure meaningful access to agency services, programs and activities on the part of persons who have limited English proficiency. Please access the document below to view the plan.
Language access complaint procedure
You may file a complaint with the Language Access Coordinator or the Office of Access and Opportunity if you believe you have been denied the benefits of this Plan. You must file your complaint within 6 months of the alleged denial. You must file a written complaint.
To file a complaint with the Language Access Coordinator, email Sarah.Stuart@State.MA.US or mail the written complaint to:
Sarah Stuart, Associate Commissioner for Change Management
Department of Transitional Assistance
600 Washington Street
Boston, MA 02111
To file a complaint with the Office of Access and Opportunity, email Jabes.Rojas@State.MA.US or mail the written complaint to:
Office of Access and Opportunity
Office of the Governor
State House, Room 373
Boston, MA 02133