Language access at the Department of Transitional Assistance

The Department of Transitional Assistance (DTA) recognizes the importance of providing individuals with limited English proficiency meaningful access across our many programs and services.

DTA Language Access Plan

The Department of Transitional Assistance (DTA) has prepared a Language Access Plan (“LAP” or “Plan”), which defines the actions that have been or will be taken by DTA to ensure meaningful access to agency services, programs and activities on the part of persons who have limited English proficiency. Please access the document below to view the plan.

DTA Language Access Plan

Language access complaint procedure

You may file a complaint with the Language Access Coordinator or the Office of Access and Opportunity if you believe you have been denied the benefits of this Plan. You must file your complaint within 6 months of the alleged denial. You must file a written complaint. 

To file a complaint with the Language Access Coordinator, email Sarah.Stuart@State.MA.US or mail the written complaint to:

Sarah Stuart, Associate Commissioner for Change Management

Department of Transitional Assistance

600 Washington Street

Boston, MA 02111

 

To file a complaint with the Office of Access and Opportunity, email Jabes.Rojas@State.MA.US or mail the written complaint to: 

Office of Access and Opportunity                                                               

Office of the Governor

State House, Room 373                                     

Boston, MA 02133  

Feedback

Did you find what you were looking for on this webpage? * required
We use your feedback to help us improve this site but we are not able to respond directly. Please do not include personal or contact information. If you need a response, please locate the contact information elsewhere on this page or in the footer.
We use your feedback to help us improve this site but we are not able to respond directly. Please do not include personal or contact information. If you need a response, please locate the contact information elsewhere on this page or in the footer.

If you need to report child abuse, any other kind of abuse, or need urgent assistance, please click here.

Feedback