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Language Access in DTA

DTA recognizes the importance of providing individuals with limited English proficiency meaningful access across our many programs and services.

DTA Language Access Plan

The Department of Transitional Assistance (DTA) has prepared a Language Access Plan (“LAP” or “Plan”), which defines the actions that have been or will be taken by DTA to ensure meaningful access to agency services, programs and activities on the part of persons who have limited English proficiency. Please access the document below to view the plan.

DTA Language Access Plan

Language access complaint procedure

You may file a complaint with the Language Access Coordinator or the Office of Access and Opportunity if you believe you have been denied the benefits of this Plan. You must file your complaint within 6 months of the alleged denial. You must file a written complaint. 

To file a complaint with the Language Access Coordinator, email Sarah.Stuart@State.MA.US or mail the written complaint to:

Sarah Stuart, Associate Commissioner for Change Management

Department of Transitional Assistance

600 Washington Street

Boston, MA 02111


To file a complaint with the Office of Access and Opportunity, email Jabes.Rojas@State.MA.US or mail the written complaint to: 

Office of Access and Opportunity                                                               

Office of the Governor

State House, Room 373                                     

Boston, MA 02133  


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