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View and protest benefit charges

Learn how employers can view and protest benefit charges.
Charge protests for individual claims must be submitted within 30 days of the statement date when the charges for that claimant first appeared.
Log in to Unemployment Services for Employers 

Contacts

Department of Unemployment Assistance

Phone

Call Center Call Department of Unemployment Assistance, Call Center at (877) 626-6800

Monday–Thursday, 8:30 a.m.–4:30 p.m.

Employer charge line Call Department of Unemployment Assistance, Employer charge line at (617) 626-5075

For questions about charges and setting up employer accounts.

Online

Unemployment Services for Employers Log in as an employer or TPA 
Learn more about this organization 

The Details

What you need

Benefit charge statements are available in your Unemployment Services for Employers account.

If you want to protest charges, you will need:

  • The claimant’s Social Security number, last name, and their last day of employment
  • The date on the benefit charge statement
  • The reason you disagree with the charges

How to view

View charges

  1. Log in to your Unemployment Services for Employers account
  2. Select Additional services
  3. From the Correspondence panel, select View letters
    1. Letters from the last 12 months are in the Received tab
    2. Letters older than 12 months can be found by setting the date range in the Search tab
  4. Select Benefit charges statement to review each letter

Protest charges

  1. If you disagree with the charges, go to the Employer information section and select View more employer details
  2. Select Additional actions
  3. On the Protest a charge panel, select Protest a charge statement
  4. Follow the prompts to complete your protest

Next steps

  1. Respond to requests for information

    DUA will review your protest and reach out if more information is required. Requests for more information can always be found in your Unemployment Services for Employers account, in the Action center.

  2. Look for updates from DUA

    DUA will issue a decision when all necessary information is provided. Decisions are sent by email or mail, depending on your preferred communication method.

Contact

Phone
Call Center Call Department of Unemployment Assistance, Call Center at (877) 626-6800

Monday–Thursday, 8:30 a.m.–4:30 p.m.

Employer charge line Call Department of Unemployment Assistance, Employer charge line at (617) 626-5075

For questions about charges and setting up employer accounts.

Online
Unemployment Services for Employers Log in as an employer or TPA 
Learn more about this organization 

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