Massachusetts has a coordinated statewide Human Service Transportation (HST) brokerage system with Regional Transit Authorities (RTAs) currently brokering and managing over eight million consumer trips throughout the state. These trips provide an important service to our customers, who are consumers of participating EOHHS agency services.
As of July 1, two Regional Transit Authorities serve as Brokers covering the entire state.
Contracting in the HST System
Brokers arrange transportation services by subcontracting with local qualified transportation providers.
Work volume for transportation providers can be as limited as occasional trips for mid-day medical appointments to long-term, multiple days a week, route-structured program services.
If you are interested in being a provider for these HST services, please contact the broker in your area.
Brokers as of July 1, 2021:
- MART – Western Mass, Central Mass, Metro Boston, Northeastern Mass
- GATRA – Southeastern Mass, Cape Cod, Islands
A list of all towns served by each broker is available in the Excel spreadsheet below titled "Find your HST broker."
Brokers are always looking to add qualified, high-quality, customer-focused transportation vendors to their pool. To find out if your company is qualified to participate, please read the Provider Performance Standards, and contact the broker serving your region for additional requirements.