The State Organization Index provides an alphabetical listing of government organizations, including commissions, departments, and bureaus.
Top-requested sites to log in to services provided by the state
Open Monday–Friday 8 a.m.–5 p.m.
To request transportation for a member, you will need a Customer Service Web Portal Account.
If you do not have an account, you can create one.
To complete the Provider Request for Transportation form (PT-1), you will also need
You may need additional information as well.
Please note: You will have to contact a fee-for-service transportation provider for MassHealth members who need the following kinds of nonemergency transporation:
When asking for such transportation, you will need to complete the MassHealth Medical Necessity Form attesting to the member's condition and need for the requested transportation.
Call the Mass Customer Service Center at (800) 841-2900 for a list of wheelchair van and ambulance providers.
Once the member receives approval for transportation, MassHealth assigns a transportation broker for the member. A broker is a regional transit authority. Only the broker can arrange rides. After transportation is set up for the first time, the broker will send the member a welcome letter with more information, including full contact information.