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Department of Unemployment Assistance (DUA) contact information

Learn how to contact the DUA and get help with your unemployment claim.
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By phone

The best way to reach the Department of Unemployment Assistance (DUA) is by phone. Our main Call Center can be reached at (877) 626-6800 from 8:30 a.m. to 4:30 p.m., Monday through Friday. Multilingual call agents are available. 

Other UI phone numbers that may be helpful: 

  • Automated TeleCert Line at (617) 626-6338 is operational daily from 6 a.m. to 10 p.m. to request weekly benefits. 
  • Automated Payment Status Line at (617) 626-6563 is operational to check your claim or benefit payment status.  
  • Automated DUA Pin Selection Line at (617) 626-6943 to select or reset your DUA 4-digit Personal Identification Number (PIN).
  • Automated DUA Direct Deposit Line at (617) 626-6570 to set up, change, or cancel direct deposit of your unemployment benefits.

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