The Attorney General’s Elder Hotline

The Attorney General’s Office has a statewide, toll-free hotline to help elders with a range of issues.

Call the Elder Hotline at (888) AG-ELDER or (888) 243-5337. TTY: (617) 727-4765.

The Elder Hotline is open Monday through Friday from 10:00 am to 4:00 pm. The hotline is staffed by senior volunteers.

How the Elder Hotline can help you

Senior volunteers with the Elder Hotline can help you find answers to your questions, resolve disputes with businesses, and assist with other issues including:

  • Abuse and exploitation of elders
  • Debt and debt collection practices
  • Health insurance
  • Home improvement
  • Landlord, tenant, and housing issues
  • Long-term care 
  • Identity theft and scams
  • Retail disputes
  • Telemarketing

Get consumer support

Read about getting consumer support at the Attorney General's Office for more information on how we can help you. 

In addition to calling the Elder Hotline, you can file a consumer complaint online with our office

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If you need to report child abuse, any other kind of abuse, or need urgent assistance, please click here.

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