The Executive Office for Administration and Finance (A&F) FY19 data-driven performance

Learn how A&F uses data to improve your experience with state government.

The Baker-Polito administration is working hard to improve your experience with state government. To that end, A&F has been asked to identify our critical constituent-facing services and to track our ongoing efforts to improve their delivery. By selecting key metrics and measuring performance against annual targets, our goal is to provide you with the resources you need as simply, efficiently, and transparently as possible.

You can find out which metrics our agencies are tracking and how they’re performing on this page.

A&F’s Fiscal Year 2019 Performance

 Executive Office for Administration and Finance (A&F)

FY19 Metric	FY19 Target	FY19 Progress (as of 12/31/2018)
Develop and manage a balanced FY 2019 operating budget	Sign and maintain a balanced operating budget through FY 2019 (6/30/2019)	FY19 Budget signed July 26, 2018

 

Appellate Tax Board (ATB)

FY19 Metric	FY19 Target	FY19 Progress (as of 12/31/2018)
Reduce number of pending appeals	Reduce pending appeals by 10%	3,800 pending appeals (reduction of 7%, more than half-way to target)
Schedule mediation sessions	Schedule 85 Mediation sessions	45 scheduled mediation sessions (more than half-way to target)
Increase number of hearings outside Boston	15% increase in number of hearings scheduled outside Boston	185 hearings scheduled outside of Boston (an increase of 22%)

 

Civil Service Commission (CSC) 

FY19 Metric	FY19 Target	FY19 Progress (as of 12/31/2018)
Reduce percent of decisions overturned	Ensure that less than 3% of all decisions issued are overturned	2% of all decisions issued were oveturned
Timely dispose of appeals	Dispose of 80% of all appeals filed within 9 months	79% of all appeals filed were disposed of within 9 months through December 31, 2018

 

Department of Revenue (DOR) 

FY19 Metric	FY19 Target	FY19 Progress (as of 12/31/2018)
Process returns and refunds timely	4-6 weeks for e-file returns claiming a refund, 8-10 weeks for paper filed returns claiming a refund	89% of all refunds were issued within 6 weeks and 92% of refunds were issued within 10 weeks.
Process returns and refunds timely	75% of e-file returns will be processed in less than 1 week	94% of e-filed returns processed in less than a week with the average time being 2 days.
Reduce the amount of time from creation of a child support enforcement case to establishment	15% reduction from 20 days	On Target, current average is 10 days
Increase the number of child support cases that reach establishment	10% increase	Currently Below Target; Process changes now in place to support efforts to reach target by year end
Increase percent of tax rates approved by the Division of Local Services by 12/31/2018	50% approved by 11/30/2018	43% approved by 11/30/2018; continued area of focus

 

Division of Administrative Law Appeals (DALA)

FY19 Metric	FY19 Target	FY19 Progress (as of 12/31/2018)
Reduce inventory of retirement cases	20% reduction in the inventory of  retirement cases	9.8% reduction. DALA reduced its inventory of retirement cases from 916 to 826 (excluding 530 Retirementplus cases involving TRS filed in June 2017 and which are tracked separately. Approximately 260 of those cases have been settled by the parties.)

 

Division of Capital Asset Management and Maintenance (DCAMM) 

FY19 Metric	FY19 Target	FY19 Progress (as of 12/31/2018)
Increase online certification applications/renewals	Ensure that 90% of all new certification applications/renewals are completed online	DCAMM has processed 100% of certification applications/renewals online through 12/31/18.
Reduce processing time for online certification applications/renewals	80% of all certification applications/renewals submitted online will be processed within 60 days of completed submission (from 90 day baseline)	Through 12/31/18 DCAMM has processed 85% of all certification applications/renewals within 60 days of completed submission.
Reduce time from project initiation to substantial completion	80% of capital projects managed by DCAMM's Small Project Team will be completed (study initiation through use and occupancy) within one year. Prior baseline = 720 days.	For projects started after the initiation of the Small Projects team in September 2016, the average delivery time (study initiation to use and occupancy) is approximately 375 days, significantly below the prior baseline.  Approximately 50% of all projects are completed in less than one year.

 

Group Insurance Commission (GIC)

FY19 Metric	FY19 Target	FY19 Progress (as of 12/31/2018)
Require health plans to carve out pharmacy management, allowing GIC to consolidate pharmacy management services	Reduce cost growth for the Commonwealth by $500M over 3 years	It is premature to measure actual impact but FY19 pricing was reduced by $91M in FY19. (This likely underestimates actual trend mitigation which is tbd.)

 

Human Resources Division (HRD)

FY19 Metric	FY19 Target	FY19 Progress (as of 12/31/2018)
Reduce time to fill mid and senior management positions (MV and above) (166 days) for HR Transformation Wave 1 Secretariats	Overall 20% reduction in time to fill during (135 days) - 10% reduction during the first 6 months (150 days); another 10% reduction during the second half (135 days)	For M5-12s, there was a slight reduction in time to fill from 166 days to 158 days or 4.5%
Reduce time to fill bargaining unit positions and management positions MI – MIV (104 days) for HR transformation Wave 1 Secretariats	Overall 20% reduction in time to fill during (85 days) - 10% reduction during the first 6 months (94 days); another 10% reduction during the second half (85 days)	For BU and M1-M4s, there was a reduction in time to fill from 104 days to 94 days.    The 12.5% reduction is a little more than 1/2 the original goal.

 

Massachusetts Office on Disability (MOD)

FY19 Metric	FY19 Target	FY19 Progress (as of 12/31/2018)
Increase number of overall trainings	5% increase in overall trainings	Number of training has decreased by 3.5%. Due to staffing changes (lead trainer as well as Director) we were unable to meet the 5% increase (148) and fell 3.5% to 136 trainings for FY19. While a new lead trainer has been hired, he is currently getting up to speed with the training topics, materials, and expertise.
Maintain service levels for intake and advocacy calls	2,500 intakes with 300 instances of technical assistance/advocacy	Total for FY18 = 2204 intakes with 271 instances of technical assistance/advocacy. FY19 = 3142 intakes with 268 instances of technical assistance/advocacy.  While the intake numbers had a substantial increase, the reduction in technical assistance/advocacy is due to staff changeover and staff on leave.

 

Operational Services Division (OSD)

FY19 Metric	FY19 Target	FY19 Progress (as of 12/31/2018)
Increase COMMBUYS utilization for procurements and purchases	Grow FY18 final results by 15%	As of December 31st we are at 11% growth for procurements and purchases (5,093 bids; $371M)
Increase overall revenue generated by OSD	Grow revenue to at least $18M	As of December 31st we are at $10,4M revenue collected, which is 54% of the goal
Increase the amount of spending captured within the SDP program for statewide contracts	Use FY18 final number plus 15%	As of December 31st we are at $130M, which is 56% of the goal

 

State Library (LIB)

FY19 Metric	FY19 Target	FY19 Progress (as of 12/31/2018)
Complete scanning of state reports in the Public Documents series	Scan the remaining 250 documents	All of the reports have been scanned for a total of 842
Improve metadata for retrospective collections	Enhance metadata for 1000 items	852 items have been completed