The Executive Office for Administration and Finance (A&F) FY20 data-driven performance

Learn how A&F uses data to improve your experience with state government.

The Baker-Polito administration is working hard to improve your experience with state government. To that end, A&F has been asked to identify our critical constituent-facing services and to track our ongoing efforts to improve their delivery. By selecting key metrics and measuring performance against annual targets, our goal is to provide you with the resources you need as simply, efficiently, and transparently as possible.

You can find out which metrics our agencies are tracking and how they’re performing on this page.

A&F’s Fiscal Year 2020 Performance

Executive Office for Administration and Finance (A&F)

 FY20 Metric FY20 Target FY20 Progress
Develop and manage a balanced FY 2020 operating budget Sign and maintain a balanced operating budget through FY 2020 (6/30/2020) FY20 Budget filed


Appellate Tax Board (ATB)

FY20 Metric FY20 Target FY20 Progress
Reduce number of pending appeals Reduce pending appeals by 10% On target to meet
Increase Use of Mediation sessions Schedule 85 Mediation sessions On target to meet
Increase number of hearings outside Boston 15% increase in number of hearings scheduled outside Boston On target to meet


Civil Service Commission (CSC)

FY20 Metric FY20 Target FY20 Progress
Reduce percent of decisions overturned Ensure that less than 3% of all decisions issued are overturned 1% of decisions overturned by Court
Timely dispose of appeals Dispose of 80% of all appeals filed within 9 months 76% of all appeals filed disposed of within 9 months


Department of Revenue (DOR)

FY20 Metric FY20 Target FY20 Progress
Process returns timely 4-6 weeks for e-file returns, 8-10 weeks for paper filed returns Filing Season just opened this week so no data to supply yet
Process returns timely 90% of e-file returns will be processed in less than 1 week Filing Season just opened this week so no data to supply yet
CSE: Reduce the amount of time from creation of a child support enforcement case to establishment 5% reduction from 10 days On target. Average number of days between hearing and court order entry is 8.4 days
CSE: Increase the number of child support cases that reach establishment 10% increase Above target. In Q1 for SFY20, CSE is 16% ahead in new orders established over SFY19.
DLS: Tax rate processing time 85% within 5 business days 82% within 5 business days
DLS: Balance Sheet (Free Cash) processing time 65% within 10 business days 77% within 10 business days


Designer Selection Board (DSB)

FY20 Metric FY20 Target FY20 Progress
Improve design firm registration process and develop system for evaluation submissions and sharing Eliminate Master File Brochure requirement with new Autocene portal; provide ability for agencies to enter required evaluations and share First version of Autocene fully operational and implemented
Streamline application processComplete design and implementation of new designer online Autocene portal, create shorter applicatoin Complete design and implementation of new designer online Autocene portal, create shorter application Functionally complete, rolling out functions slowly to educate so as to avoid disrupting selection process


Division of Administrative Law Appeals (DALA) 

FY20 Metric FY20 Target FY20 Progress
Reduce inventory of retirement cases 15% reduction in backlog of retirement cases Inventory of retirement cases reduced from 1,480 to 1,174, 20.6%


Division of Capital Asset Management and Maintenance (DCAMM)

FY20 Metric FY20 Target FY20 Progress
% reduction of paper file storage to improve space utilization.  Accomplished through digitizing and managing documents via Electronic Content Management (ECM) 50% reduction in paper construction records stored on 15th floor Ashburton measured by number of file cabinets eliminated.  Baseline is 80 large cabinets with a target of < 40 remaining by end of FY2020.   DCAMM has already exceeded this goal.  As of 12/31/19 we had removed 44 large file cabinets, leaving a total of 36 (exceeding FY20 goal of 40).
% of DCAMM's existing digital library integrated into new OnBase ECM platform, improving operations by expanding agency-wide access to information Integrate into OnBase by the end of FY2020 70% of the 190,000 items in our existing digital library related to planning, design, and construction projects. Timeline on this item to-date shifted and solution architecture. Expected restart in February 2020.
Percentage of projects with a Change Order Rate of 12% or less 75% 65%


Group Insurance Commission (GIC)

FY20 Metric FY20 Target FY20 Progress
Continue to achieve pharmacy trend mitigation via GIC's consolidated PBM relationships Achieve a $170M reduction in pharmacy costs relative to trend On track to exceed $170 M through the first six months


Human Resources Division (HRD)

FY20 Metric FY20 Target FY20 Progress
Maintain and track the Workers’ compensation indemnity costs for Executive Office Agency claims  Maintain workers' compensation indemnity expenditure levels for Executive Office Agency claims using the current baseline of $15M per fiscal year FY20  projected indemnity expenditure level is  $19.7M, which is a projected reduction of 6.7%  from FY’19 spending, a $1.4M savings.  
Reduce time to develop and publish the eligibility list for public safety employment (police, fire, and corrections) from the date of civil service exam administration 50% reduction in time to score exam and 50% reduction in the time to establish eligibility lists (from 120 to 60 days.) Commencing Spring of FY'19, the time to establish eligible lists from exam administration has been reduced by 26%.


Massachusetts Office on Disability (MOD)

FY20 Metric FY20 Target FY20 Progress
Maintain number of overall trainings to FY19 Levels Conduct 140 trainings 141 trainings for 7/1/2019 to 6/30/2020
Maintain service levels for intake and advocacy calls 3,100 intakes with 300 instances of technical assistance/advocacy 4,344 total intake calls and 216 technical assistance/advocacy


Operational Services Division (OSD)

FY20 Metric FY20 Target FY20 Progress
Implement telematics service 750 vehicles Currently at 0. Once negotiations are complete it will take 60 days to hit goal
Increase Spend Under Management 3% growth Currently at 1% growth. Trending to 3% goal
Reduce SDO certification processing time 10% The average certification days increased from 27 days in FY19 to 33 days through the first 6 months of FY20 due to increased certification applications from new cannabis applicants and other certification applicants resulting from increased pre-certification workshops. However, we anticipate a decrease in certification days after the new Certification Investigator, who was hired on 12/23/19, is fully trained and conducting independent investigations. As a result, we anticipate achieving a 5% overall reduction in certification processing time by the end of FY2020.


State Library (LIB)

FY20 Metric FY20 Target FY20 Progress
Improve metadata for retrospective collections Enhance metadata for 2,000 items 833 enhanced metadata has been completed
Digitize, repair, and re-house collection of State House architectural plans Complete all work on 2,500 State House architectural plans The digitization is 98% complete. The remaining work is the consolidation of the database, the organization of digital files and the return and re-filing of maps.
Repair and digitize selected historical collections of tax valuations Complete repair and digitization of all 15 tax valuations The digitalization if complete. The cataloging is complete. The remaining tasks are the deposit of digital files in Dspace and the linking of Dspace files to recorded in the online catalog.