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The Executive Office of Public Safety and Security (EOPSS) FY21 data-driven performance

Learn how EOPSS uses data to improve your experience with state government.

The Baker-Polito administration is working hard to improve your experience with state government. To that end, EOPSS has been asked to identify our critical constituent-facing services and to track our ongoing efforts to improve their delivery. By selecting key metrics and measuring performance against annual targets, our goal is to provide you with the resources you need as simply, efficiently, and transparently as possible.

You can find out which metrics our agencies are tracking and how they're performing on this page.

EOPSS' Fiscal Year 2021 performance

Sex Offender Registry Board (SORB)

FY21 Metric FY21 Target FY21 Current Performance
Decrease the submission of paper Sex Offender Registry Information Requests (SORIs) through new electronic notification process currently in development. Currently complete about 800 monthly. Decrease paper SORIs by 40% to approximately 580 in FY21. Above target,  SORB has seen a decrease in paper requests of 56%, from 800 monthly to approximately 350 due to ongoing education and outreach regarding the avialbility of electronic requets. The public facing ESORI system is scheduled to launch in June of FY21.
Achieve a petitioner-initiated reclassification caseload maintenance of 285 pending cases (currently at 478). Achieve petitioner-initiated reclassification caseload maintenance by reducing total petitioner-initiated reclassifications pending by another 40% in FY21 to approximately 460. Above target to achieving our maintenance level. Currently have achieved a 33% reduction to 320 petitioner-initiated reclassifications pending.
Increase hearings conducted and petitioner decision publications per year (currently approximately 410). Increase hearings conducted and petitioner decision publications in FY21 BY 12% to approximately 460. Directly on target for this increase for hearings conducted and decisions published. To date 288 hearings having been conducted. Of those, there's 84 decisions pending that will be published in at most 60 days.

Department of Correction (DOC)

FY21 Metric FY21 Target FY21 Current Performance
Reduce the percentage of Restrictive Housing admissions that are repeat admissions within a 6 month span by 5% from 37% (n=1,069 out of 2,878). Reduce the percentage of Restrictive Housing admissions that are repeat admissions within a 6 month time span by 5% from 37% to 32%. The percentage of Restrictive Housing admissions that were repeat admissions within the first 6 months of FY21 reduced 6% from 37% to 31% (n= 528 out of 1,683).
Increase the percentage of inmates who are released from disciplinary detention status due to positive adjustment while in long term disciplinary detention and providing them an opportunity to step down from long term disciplinary detention by 3% from 12% (n=8 out of 64). Increase the percentage of inmates releasing from long-term disciplinary detention with a time-cut by 3% from 12% to 15%. The current percentage of inmates released from long-term disciplinary detention with a time cut has increased 4% to 16% (n= 9 approved early releases of 56 Placement Reviews Conducted).
Increase the percentage of inmates releasing from lower security through implementation of the newly re-validated Objective Point Base Score Classification system by 3% from 36% (n=362 out of 995) Increase the number of inmates releasing from lower security by 3% from 36% to 39% through implementation of the newly re-validated Objective Point Base Score Classification system. Target goal was not fully met. Pre-release releases did increase by 1%.
Increase the percentage of new court commitment male releases to the community that were admitted without a High School Equivalency or high school diploma that release with their high school equivalency credential earned by 3% from 9% (n=27 out of 285). Increase the percentage of new court commitment male releases to the community admitted without high school equivalency credential that earn a high school equivalency credential during incarceration by 3% from 9% to 12%. During FY20, 10% or 59 of the 597 new court commitment male releases to the community who were admitted without a High School Equivalency or HS Diploma released with their high school equivalency credential.  Additionally, for those that did not earn their High School Equivalency their highest level of academic participation  while in custody is as follows: 28% ASE, 14% ABE,  7% ESL, and 2% participated while in a specialized housing unit.  These statistics highlight progress within the academic continuum.  Our 2018 Prison Population Trends Report indicates, 42% entered the Massachusetts DOC
with less than a 9th grade reading level and 44% enetred with less than a 6th grade math level.  Thus, the progress within the academic continuum is vital to consider when reviewing this metric.  Furthermore, to close this gap, the agency is working towards maximizing academic resources and in an effort to reduce offenders releasing on a waitlist for academic programming.
This is a brand new program. Target 15 participants. Increase the participation in the newly created Leadership Development (LDP) Program. This program is designed to prepare individuals who have demonstrated leadership potential for leadership positions. Target 15 participants. LDP Program was received very well by staff and had 38 candidates accepted into program. 
Reduce the operational capacity in Restrictive Housing Units across the agency by 10% (n=485). Reduce the operational capacity in RHU agency wide by 10%. The current operational capacity in RHU has been reduced across the agency by 14% (n=418).

State 911 Department (E911)

FY21 Metric FY21 Target FY21 Current Performance
Add 2 more regional PSAPs Same as metric Added 1, another 1 in progress
Reduce the number of PSAPs to 225 from 228. Reduce the number of PSAPs to 220. FY21 Target Achieved
Maintain the reimbursement rate. Same as metric On Target

Office of the Chief Medical Examiner (OCME)

FY21 Metric FY21 Target FY21 Current Performance
Reduce the number of Plymouth County cases transported tot he Boston office for examination.

Increase the number of Plymouth County cases transported to the Sandwich office for examination by 10%.

 

42% of Plymouth County cases were examined at the Sandwich office, compared to 6% in FY19
Maintain the NAME standard for completion of autopsy reports. 90% of autopsy reports completed in 90 days of examination. 90% of autopsy reports were completed on time by 20 of 21 medical examiners, successfully maintaining full NAME accreditation.
Automate cremation authorizations and payment tracking process. 90% of cremation authorizations automated currently. >99% of cremation authorizations are automated currently.

Massachusetts State Police Crime Laboratory (MSPCL)

FY21 Metric FY21 Target FY21 Current Performance
Decrease turn around time for biological screening of serious violent felonies. Screen for biological evidence of all homicides, non-fatal assaults and other crimes against persons in 120 days. 99% of cases in these categories were screened for biological evidence within 120 days
Ensure the timely completion of Post-Mortem Toxicology Testing Continue to complete 90% of Post-Mortem Toxicology cases within 90 days. 100% of Post-Mortem Toxicology cases were completed within 90 days

Department of Criminal Justice Information Services (DCJIS)

FY21 Metric FY21 Target FY21 Current Performance
Improve the efficiency of constituent support provide to DCJIS system users including iCORI and MIRCS (firearms) system. Manage 50% of DCJIS' 66k annual constituent interactions electronically. On going.   DCJIS deployed (February 2021) online forms making certain firearms transactions self service including change of address and name changes.  Similar process improvements are forthcoming in Spring 2021.
Reduce number of paper CORI forms sent for processing. Currently 10k paper forms processed manually per year. Decrease manual processing of paper forms by 25% to <7,500. Achieved. As of February 2021 the number of paper forms processed was  3,199, a 68% reduction.
Increase number of CJIS training and compliance programs for criminal justice and non-criminal justice users of DCJIS applications from ~25 in FY20. Increase the number of trainings by 20% to 30 in FY21. On track. As of February 2021 DCJIS has performed 28 trainings.  
Increase utilization of Automated Vehicle Citation and Crash System (MACCS). Increase number of agencies participating in MACCS by 50%. Achieved. Participating agencies increased 97%. 79 Departments added to date in FY 21 (from 40).
Decrease the average processing time of non-resident LTC applications to 90 days. Decrease current processing time of 98 days to 90. Due to staff telework  and increased demand for firearms licenses current turnaround is 118 days. 

Office of Grants and Research (OGR)

FY21 Metric FY21 Target FY21 Current Performance
OGR will identify and secure state and federal funding to address the Administration's public safety-related high priorities for the Commonwealth. Solicit and/or disseminate 6 new public safety-related competitive grant awards. OGR has met this metric: Adam Walsh Act, NCHIP, SAKI, Port Security, John R Justice, DOJ Coronavirus Relief 

Municipal Police Training Committee (MPTC)

FY21 Metric FY21 Target FY21 Current Performance
Increase capacity/facilities of basic recruit training. Increase number of facilities or expand current facilities by 20%. On January 1, 2021 the MPTC opened the Randolph Police Academy and attached Headquarters, therefore accomplishing this goal.
Increase availability of no cost in-service training for our targeted police departments. Increase the number of in-service classes by 20% over FY20.  Inservice training has been postponed.
Increase specialized training course offerings. Increase the number of specialized training offerings by 30% over FY20. Specialized trainings have been postponed

Department of Fire Services (DFS)

FY21 Metric FY21 Target FY21 Current Performance
Decrease Hazardous Materials Team response times Achieve response time of 44.90. Response time on scene has decreased to 37 minutes 
Increase fulfillment rate of the Boiler & Pressure Vessel Program Certificate. Achieve an 86% certificate fulfillment rate. The current BPV certificate of inspection compliance rate is 73%. 
Increase the Fire Safety Division's Certificate Compliance Rate Maintain the inspections of 20% of AST Tanks per year. 12% of (216 of 1877) AST tank inspections completed. On target to complete 20% by end of FY.  
Increase online course offerings at the Massachusetts Fire Academy. Our FY21 goal will to be increase our online course offering to 15 courses. DFS has added 3 online courses for a total of 13.  There are 7  additional online courses currently being developed.
Number of students completing courses delivered by the Massachusetts Fire Academy. Our goal will be to increase the number of students completing courses by the Massachusetts Fire Academy by 5% of approximately 17,000 students. All resources have been shifted to delivering classes virtually with a focus on Career Recruit.  

Massachusetts National Guard (MANG)

FY21 Metric FY21 Target FY21 Current Performance
Remain a 90% ready, resilient, and available Army and Air National Guard able to serve and protect the citizens of the Commonwealth following the Governor's call for domestic operations in a State Active Duty status. Sustain or exceed 90% throughout the entire fiscal year. Sustained 90% Ready to date

Massachusetts State Police (MSP)

FY21 Metric FY21 Target FY21 Current Performance
Phase II of the AVL implementation MSP will implement Phase II of the AVL program. Phase II includes Fleet Management integration and installation of AVL monitors in the desk office of 35 barracks. Phase II of the AVL project is scheduled to be completed on March 1, 2021. The AVL integration team is currently testing and verifying the information pull and is scheduled to go live March 1, 2021. (46) Barracks and Stations were selected for AVL Monitors. All (46) monitors have been installed, (42) monitors are operational and (4) installations are in progress. 
Body worn cameras MSP will implement the Body Worn Camera program by the end of FY21. MSP continues to work on the BWC implementation. Union Negotiations and Network Routing Issues are ongoing. 
Have the Records Access Office (RAO) be 100% operational MSP will create a Records Access Office (4) out of the (6) new Records Access Office (RAO) employees have been hired. (2) are in process and will be hired by the end of April, 2021

Massachusetts Parole Board (PAR)

FY21 Metric FY21 Target FY21 Current Performance
Pending anticipated addition of available beds, increase the number of parolees placed in a residential reentry program Target for FY21 is to increase the number of parolees placed in a residential reentry program by 30% with a projected baseline of 100 parolees. In the first half of FY2021, there were 60 parolees placed in transitional housing beds via the residential reentry program, which projects to 120 for the full fiscal year.  This would represent 20% above the baseline of 100.  In addition, during the first half of FY2021 PAR placed 143 parolees in sober housing pursuant to  emergency and grant funding.
Increase the percentage of eligible parolees who discharge from parolee earlier as a result of earning compliance credits. Target for FY21 is to increase the number of eligible parolees who discharge from parole earlier as a result of earning compliance credits by 15% with a projected baseline of 100 early parole discharges. In the first half of FY2021 (7/1/20-12/31/20), there were 97 eligible parolees who discharged from parole earlier as a result of earning compliance credits. Over the full FY2021, this would imply around 194 eligible parolees with early discharge due to Compliance Credits. Given that there were only 112 parolees who discharged earlier as a result of earning Compliance Credits in FY 2020, the projected number for FY 2021 (i.e. 194 parolees) would imply that we will see an increase in the number of eligible parolees who discharge from parole earlier (due to compliance credits) by over 70% ((194-112)/112=73%. Please note we are only looking at all Compliance Credit eligible commitments that were successfully discharged. 
Decrease the percentage of inmates waiving or postponing their parole hearing. Target for FY21 remains to reduce the number to below 50% in HOC's and 40% in DOC. Baseline is 44% and 56% respectively. In the first half of FY2021 (7/1/20-12/31/20), there was a waiver/postponement rate of 52% for hearings held in HOC facilities and 30% for hearings held in DOC facilities. Please note that this is based off of institutional release hearings where the inmate waived or postponed. 
Implement Core Correction Practices. Train staff and rollout 2 regional pilot programs. This project is on hold.  

Massachusetts Emergency Management Agency (MEMA)

FY21 Metric FY21 Target FY21 Current Performance
Increase the number of developed and adopted local Hazard Mitigation Plans. Current number: 259. Goal: Increase by 3% to have 259 plans.  255 Local Hazard Mitigation Plans Approved
Increase the number of participants in MEMA sponsored training and exercise programs. Current programs: 3,169. Goal: Increase by 5% to have 3,327 programs. FY21 (to date): 
~ 49 Courses
~ 787 Participants
FY 21 (expected): 
~ 63 Classes
~ 1123 Participants
 
Provide Introduction to Emergency Management to local Emergency Management Directors. Goal: 88 trainings provided. Completed 54 general  training workshops through 2/21. Will complete 27 more by 6/21 for a total of 81 complete
Increase the participation in Local/Regional Emergency Planning Committees and ensure plans are developed. Currently 42 of 94. Goal: 75% compliance to be at 71 of 94 plans. There are 92 active EPCs which have a plan in place
Increase the development of local Comprehensive Emergency Management Plans (CEMP). Goal: 75% compliance to have 263 plans. There are 21  completed CEM Plans and 6 partial CEM Plans listed in WebEOC for a total 27
Increase the development of departmental/agency COOP. Goal: 50% of state agencies The Planning Unit has worked with key ESF partners (MDPH, DCR, DFS, and DEP) to ensure their COOP plans were up to date and in line with best practices. The Unit has also developed a state agency COOP plan template (available on the MEMA website) and an accompanying technical guidance document for state agencies (currently in final review).
Increase the number of local applications to the MEMA Emergency Management Performance Grant program. Currently at 290. Goal: Increase the number of local applications to the MEMA Emergency Management Performance Grant program by 5% to 305 applicants in 2021. FFY19 EMPG reopened application period and received an additional 21 applications, bringing the total to 326 out of 354. FFY2020 EMPG currently have 316 applications out of 354.
Develop new partnership agreements (ex. MOU/LOU) to support implementation of MEMA's disaster logistics program. Goal: 10 new agreements/partnerships 11 partnerships newly created or were enhanced/sustained in FY 21. 
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