Public Reporting Working Group Activities
Per Executive Order 614, the Public Reporting Working Group was charged with developing a plan to create a public dashboard. This dashboard will track progress toward digital accessibility program maturity and provide information on additional metrics beyond the selected maturity model dimensions and aligned with the accessibility strategic plan. This working group had the following primary objective and associated goals:
Public Reporting Working Group Objective
Increase accountability and transparency through the use of public reporting to identify trends, gaps, and opportunities for growth and demonstrate maturity.
Goals for Public Reporting Working Group
- Review established digital accessibility maturity models: Gain a common understanding of the model and the key dimensions and determine metrics associated with the models.
- Reporting platform selection: Review existing reporting platforms to determine suitability, cost/effort, and gain consensus on a selection.
- Engage with constituency on metrics that matter to them: Meet with constituents and socialize metrics to determine if they are meaningful or if there are other metrics to consider for inclusion.
The Public Reporting Working Group was tasked with researching and evaluating maturity models to select the model that best meets the Commonwealth’s reporting needs. After reviewing several industry models, it was decided to use a model currently in use by the federal government intelligence community. This model is very flexible. It contains five (5) maturity levels and includes required criteria to be met to receive a score from one (initial) to five (optimized). Using the dimensions from the federal accessibility maturity model, the Working Group has developed a list of 10 digital accessibility and equity metrics that can be tracked to identify trends, gaps, opportunities, and maturity.
Community Outreach Working Group Activities
Engaging with constituents is essential to identify gaps and areas of opportunity to further develop an accessibility program and increase the accessibility of digital assets. The Community Outreach Working Group was created to develop engagement opportunities with constituents from within the Commonwealth workforce and the public. This working group had the following objective and associated goals:
Community Outreach Working Group Objective
Engage community stakeholders to collect feedback to enhance accessibility across digital channels.
Goals for Community Outreach Working Group
- Create a scalable feedback session model to engage internal employees and the public to gather real-time feedback on digital government experiences.
- Create a scalable form template to gather feedback on specific digital asset accessibility issues and general suggestions and recommendations for the digital accessibility program.
Significant progress has been made in FY25, including recruiting stakeholders to create employee and public constituent participant groups. These groups will be invaluable to provide feedback on the accessibility of digital government experiences, participate in research opportunities, and user acceptance testing of digital deliverables. The first feedback session involving internal employees has been piloted in May of 2025 and the feedback collected will be used for accessibility of internally used digital assets and tools. Additional feedback sessions with members of the public and internal employees are planned for FY26. The working group has also created a feedback form to provide an alternative method for submitting specific accessibility feedback for digital assets along with providing recommendations and suggestions to advance the accessibility program.