Families — Care Coordination Testimonials
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My name is Kerry McCarthy. My name is John McCarthy. This is my son, Colin McCarthy. He's 14.
My name is Lydia Boakye. Dennis Boakye is my child and he is eight years old.
(Yelitza speaking in foreign language)
My name is Yelitza Rodrigues and my son is named Handel Nazario and he is 13 years old.
My name is Michael Pinder. My son's name is Owen Pinder. He's nine years old and in one week he'll be 10.
My name is Elizabeth Bostic, and first and foremost, I am the proud parent and humble servant of King James, who was my medically-complex son.
(Pham speaking in foreign language) (hopeful music)
My name is Pham this is Kim Nan. My daughters name is Nguyen Ngoc Minh And. She is 12 years old.
Kerry McCarthy
When you're coming home and you have a child with complex care needs, you know, you're focusing on that and the medical piece of it, and then DPH comes in to your life, which is like a blessing 'cause then you start learning the different programs that can actually help your family and they also can help guide you. Like even when they're beginning with school, they were there for us. They were able to help us with a sensory playroom area. It's like a whole 'nother way of maneuvering life.
(Yelitza speaking in foreign language) They are like a family to me. I see them as a family because the support is unconditional. From the first moment that they arrived to our family. I would recommend it and I know that there are many families that would need, yes, would need to open themselves more and understand the goodness of this program and how beneficial it is for not only the children but for the whole family.
Elizabeth Bostic
Having a child that is complex can be very isolating. One of the many benefits of care coordination is that you won't feel that way anymore. You get the opportunity to talk with someone about all of the things that you're facing, solve some problems, and also potentially even meet other families that are dealing with the same types of issues.
(Pham speaking in foreign language)
As a new immigrant family facing complex medical needs the care coordination program served as a vital link between the school and the healthcare providers during my daughters hospitalization, which lasted for three consecutive months following complicated spinal surgery. Throughout this challenging period, there were numerous issues we encountered and struggled to manage on our own. However our coordinator facilitated connections with schools and healthcare providers, shared valuable caregiving tips, and ensured we had all the necessary documents to facilitate my daughters smooth return to school.
Lydia Boakye
Care coordination has been helpful for my boys a lot. I thought I was alone, but when care coordination came, especially, I don't know much about the school system, so it has opened the door through the school system for my boys.
Michael Pinder
What makes the services I get from care coordination beneficial to my family? I essentially have an advocate, a voice for me, so someone I can go to, whereas before, I had no idea what existed, what sort of benefits my child could receive. Now, I have someone I can pick up the phone and any question that I might have, even if it's just to vent, even if it's just to say I'm confused, I have no idea what I'm doing, just a sounding board, someone who's there. (hopeful music) (hopeful music continues)