VIDEO TITLE: AI Assistant Roll Out
TIMESTAMP: 00:00:00 - 00:00:18
[VISUAL: An aerial view of a hair pin turn along fall foliage. There is an AWS Ai showcase in a Boston building. EOTSS staff are having an in-person meeting. A family enjoying time together.]
NARRATOR: In Massachusetts, we’re embracing AI to improve government services for everyone who calls the Commonwealth home. Our goal is to empower our teams with AI to build innovative solutions that deliver faster, more accessible, high-quality services that our residents rely on every day.
[VISUAL: A woman opens up the RMV virtual assistant on her mobile phone. She is sitting on the couch. A young girl jumps on the couch and sits beside her.]
TIMESTAMP: 00:00:19 – 00:00:37
NARRATOR: We’re giving our state employees the secure, modern AI tools they need for success, like OpenAI’s ChatGPT. By pairing the expertise of our public servants with trusted AI tools, we can spend more time solving problems and less time navigating complexity.
[VISUAL: An AI called Highway Engineer knowledge agent shows a virtual map of Massachusetts of all the roads and highways. Roads that MassDOT needs to repair are highlighted.]
TIMESTAMP: 00:00:38 – 00:01:03
NARRATOR: We’re committed to doing this responsibly, starting with strong data safeguards, clear standards for AI use, and a focus on security, privacy, and transparency. When technology serves people first, government works better—and that’s the future of the Commonwealth we’re building together.