transcript Report Elder Abuse and Neglect

Elder abuse can include:

Self neglect

Caregiver neglect

Financial exploitation

Physical, sexual, and emotional abuse

If you suspect elder abuse or neglect, there are two ways to report

We zoom in on a senior citizen sitting outside on a park bench with their back to the camera.


By phone or online

Next to the senior citizen, graphics of a computer and a cell phone appear.


Available 24/7

MA Elder Abuse Hotline

(800) 922-2275

To report urgent concerns call the Hotline

The footage of a senior citizen and the graphics beside them fade to white, and the hotline number fades in onlined by a green box. Soon after, the “Available 24/7” text drops in from above.


Mandated reporters must fax a “Mandated Reporter Form”

To the local Protective Services agency within 48 hours of calling

A clock face winds as time ticks by.


Anyone can file a non-emergency report online

A computer monitor pops up, showing a Massachusetts seal and form one can fill out to report abuse, with a green “Submit” button centered at the bottom of the screen.


Elder Protective Services investigates cases of abuse involving adults age 60+

A dark green rectangle pops up with the figure “Age 60 +” centered inside.

who live in the community, outside of a hospital or nursing home

A two-story home emerges as the “60 +” rectangle fades away.


Promote independence, empowerment, and well-being of older adults

A Report abuse button appears on screen and links to