Employers subject to Unemployment Insurance (UI) as well as employers not subject to UI must file employee wage records quarterly to DUA online.
Employers not subject to UI must register their business with DUA before filing quarterly wage records to DUA. When you register a new or successor business with DUA, you will receive an 8-digit Employer Account Number (EAN) that must be used for conducting all business with DUA. You will also receive a notice with a DUA QUEST User ID and Password. You must activate your account before DUA can accept your wage records and contribution payments.
DUA QUEST is a self-service system that allows employers to manage their UI account and services online:
- File your quarterly wage records
- Pay your UI and UHI (unemployment health insurance) taxes
- Register your business
- Update your business profile
- Request change from contributory to reimbursable and vice versa
- View rate notice
- Adjust wage reports and view history of wage records
- Edit payment method including request payment plan and voluntary contribution
- File determination appeal
- Suspend/revive account
- Enter business transfer
- Set up designated agents
To access QUEST, go to www.mass.gov/uima.