If you are a TPA, learn how to request access to Unemployment Services for Employers so you can conduct business with the Department of Unemployment Assistance on an employer’s behalf.
- This page, Request access as a third-party administrator (TPA), is offered by
- Department of Unemployment Assistance
Request access as a third-party administrator (TPA)
Contacts
Department of Unemployment Assistance
Online
Unemployment Services for Employers
Log in as an employer or TPA
The Details
What you need
TPAs to can request access to an Employer’s Unemployment Services account by:
- Submitting a power of attorney form OR
- Requesting access for a specific business in their account OR
- Asking an employer to grant access from their account
To complete the request online, you will need the EAN of the employer and a MyMassGov account to log in to Unemployment Services for Employers.
How to request
Submit a power of attorney form
Upload a completed power of attorney form in your Unemployment Services account. DUA will contact employers to approve the request.
Request access online
- Log in to Unemployment Services for Employers
- Select your account from the list of businesses you work with
- From the summary screen, select View more actions
- Select Request access to an employer account
- Follow the prompts to complete the request for access
- Employers need to approve the request from the Action center in their Unemployment Services account
More info
If you are an employer
You must grant access to any requests submitted by TPAs. Log in to Unemployment Services for Employers and visit the Action center to approve requests.
You can also grant access without a request:
- Log in to Unemployment Services for Employers
- Select Additional Services
- Go to Access Management and select Manage third party administrator access
- Follow the prompts to add a TPA
Contact
Online
Unemployment Services for Employers
Log in as an employer or TPA