Overview of ServiceNet, Inc.

This section describes the makeup and responsibilities of ServiceNet, Inc.

Overview

ServiceNet, Inc. was incorporated in 1973 as a nonprofit human service agency. Its administration office is located in Northampton. The agency provides various programs and services in Hampden, Hampshire, Franklin, Berkshire, and Worcester Counties. During our audit period, ServiceNet provided services in the following areas: counseling and psychiatry, mental health recovery, child and adolescent services, developmental services, brain injury services, shelter and housing, vocational services, and addiction services. See the Appendix for a detailed description of the programs that ServiceNet operated during our audit period.

During fiscal years 2017 and 2018, ServiceNet received revenue from the following sources, according to its Uniform Financial Statements and Independent Auditor’s Reports¹ for each year:

Summary of Revenue

Revenue Source	Fiscal Year 2017	Fiscal Year 2018
Department of Developmental Services	$29,334,330	$31,225,546
Department of Mental Health	10,501,182	10,231,855
Private Client, Third Party, and Other Offsets	3,816,895	3,855,716
Medicaid—Direct Payments	5,237,954	3,607,782
Client Resources	2,553,735	2,837,746
Department of Housing and Community Development	2,572,407	2,610,572
Massachusetts Rehabilitation Commission	1,900,313	2,047,678
Department of Public Health	1,995,989	1,874,143
Medicaid—Subcontract	2,188,682	1,831,959
Massachusetts Local Government / Quasi-Government Entities	1,348,054	1,412,014
Medicare	920,246	783,810
Massachusetts Publicly Sponsored Client Offsets	607,711	390,394
Other Massachusetts State Agency Purchase of Services	368,831	356,108
Department of Children and Families	263,659	321,168
Other Revenue	108,883	267,911
Contributions, Gifts, Legacies, and Bequests	126,677	164,385
Purchase of Services Subcontract	161,538	161,538
Private In-Kind Donations	90,950	81,571
Federated Fundraising	78,909	61,557
Other Grants (Excluding Federal Direct)	84,167	58,309
Massachusetts State Agency Non–Purchase of Services	41,431	40,931
Government In-Kind / Capital Budget	0	34,785
Private Client Fees (Excluding Third Party)	0	11,054
Direct Federal Grants/Contracts	6,177	7,000
Investment Revenue	248	1,818
Total	$64,308,968	$64,277,350

1.    Under Operational Services Division regulations (Section 1 of Title 808 of the Code of Massachusetts Regulations), any contractor or subcontractor that has been awarded a contract in excess of $100,000 to provide human and/or social services from a Commonwealth agency is required to file a properly completed Uniform Financial Statement and Independent Auditor’s Report annually. These reports contain contractual and financial information prescribed by the Operational Services Division, including audited basic financial statements.

Date published:	November 6, 2019