Audit  Audit of the Massachusetts Commission for the Blind

This audit calls on the MCB to improve its case-management system to ensure it is collecting data on the race of participants in its vocational rehabilitation (VR) programs. This audit examined the period of July 1, 2016 through December 31, 2017.

Organization: Office of the State Auditor
Date published: March 28, 2019

Executive Summary

In accordance with Section 12 of Chapter 11 of the Massachusetts General Laws, the Office of the State Auditor has conducted a performance audit of the Massachusetts Commission for the Blind (MCB) for the period July 1, 2016 through December 31, 2017. In this performance audit, we examined MCB’s administration of its vocational rehabilitation (VR) program.

Below is a summary of our findings and recommendations, with links to each page listed.

Finding 1

MCB did not ensure that the information in its Accessible Web-Based Activity and Reporting Environment database was complete.


  1. MCB should enhance its case-management system to identify VR client case-service records that do not include race.
  2. MCB should identify and correct all instances where race is not indicated on VR application records.

Finding 2

MCB does not have a standard method of tracking certain aspects of its complaint-resolution process.


  1. MCB should ensure that its staff members properly record all complaints, including informal ones, that it receives as well as the actions taken to address these complaints.
  2. MCB should establish a way to centrally monitor this information to keep management aware of the nature of the complaints received and ensure that they have been sufficiently addressed in a timely manner.


A PDF copy of the audit of the Massachusetts Commission for the Blind is available here.





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