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Department of Developmental Services Public Records

DDS has a designated RAO who will receive and respond to your public records requests

“An Act to Improve Public Records” took effect on June 3, 2016, enhancing public access to information. Learn more about how you can request and access public records from the Department of Developmental Services.

The Executive Office of Health and Human Services encourages you to use the forms below to make a public records request (PRR) of the Department of Developmental Services. This helps to ensure the most expeditious and accurate response to your request. Otherwise, written requests may be delivered by hand, mail, email or fax (if available). While requests for public records may be made orally in person to an RAO, such requests may not be the subject of an appeal. Telephone requests may be accepted at the discretion of the RAO.

Please note; the information you seek may already be available online at the Department’s website.

The Department of Developmental Services has designated the following employee as the Primary Records Access Officer (RAO) who will assist requesters in fulfilling their requests:

Gabriella K. Eisner; Records Access Officer (RAO)
Assistant General Counsel
40 Broad Street, Floor 4, Boston, MA 02109
617-429-5414
DDS.RAO@massmail.state.ma.us

Only questions pertaining to the PRR process or a PRR status should be sent to the email account of the Primary RAO.

Requesting DDS Records

Things to Know

Before You Submit a Public Record Request (PRR)

  • Consider how you might narrow the scope of your request to make the production process faster
  • Consider how you might exclude records that contain personally identifiable information that will require careful redactions (this adds to the length of the production process)
  • Be as specific as possible in your request
  • Check the Department’s website to determine if the information you are requesting is online

Before submitting a Public Records Request, please note the following are NOT public records:

  • An individual’s DDS records
  • Documents pertaining to a DDS investigation
  • DDS group home addresses  
  • Personnel files

Public records may be subject to redaction or withheld if they contain information:

  • that may not be disclosed by law
  • exempt under the public records law
  • subject to other legally applicable privileges

Public Records Requests  Investigations or Individual Records Requests  DDS Facility Records Requests 

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