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Early Intervention Dispute Resolution

Do you have a concern, complaint, or disagreement about how your Early Intervention (EI) program is providing services? You may be able to file a formal complaint, request mediation, or request a due process hearing.

Parents have options if they have concerns about their child’s Early Intervention services. Talking with your service coordinator or program directly can often help make your Early Intervention experience better.

Parents may file a formal complaint if they believe the program has violated a requirement of Part C of the Individuals with Disabilities Education Act or the Massachusetts Early Intervention Operational Standards. If a parent disagrees about the services their child is receiving from the EI program, they may request mediation or a due process hearing.

What you need to know

File a formal administrative complaint  Request mediation  Request a due process hearing  Materials in multiple languages 

Contact Information

Address

250 Washington St., 5th Floor, Boston, MA 02108
Directions 

Phone

Family TIES of Massachusetts, Central Directory Call Early Intervention Division, Family TIES of Massachusetts, Central Directory at (800) 905-8437

Call to refer a child or learn more about Early Intervention

Bureau of Family Health and Nutrition, Main Office Call Early Intervention Division, Bureau of Family Health and Nutrition, Main Office at (617) 624-6060

For business inquiries

Online

Directory: Contact the Early Intervention Division 
General information email: Email Early Intervention Division at EI@mass.gov
Emily White, PhD, BCBA-D, LABA, Director, Early Intervention Division Email Early Intervention Division at

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