Early Intervention Dispute Resolution

Do you have a concern, complaint, or disagreement about how your Early Intervention (EI) program is providing services? You may be able to file a formal complaint, request mediation, or request a due process hearing.

Parents have options if they have concerns about their child’s Early Intervention services. Talking with your service coordinator or program directly can often help make your Early Intervention experience better.

Parents may file a formal complaint if they believe the program has violated a requirement of Part C of the Individuals with Disabilities Education Act or the Massachusetts Early Intervention Operational Standards. If a parent disagrees about the services their child is receiving from the EI program, they may request mediation or a due process hearing.

Contact Information

Address

250 Washington St., 5th Floor, Boston, MA 02108

Phone

Call to refer a child or learn more about Early Intervention

For business inquiries

Online

To refer a child to early intervention, call Family Ties or use the “Find a Program” directory Find a Program 
Feedback