Early Intervention Dispute Resolution

Under Part C of the Individuals with Disabilities Education Act (IDEA), the Department of Public Health (DPH) Early Intervention Division, as the Lead Agency, must make dispute resolution options available.

Dispute resolution is designed to provide families, early intervention services providers, and other agencies with formal ways to resolve disagreements that arise within the early intervention system. Dispute resolution procedures help safeguard families' and children’s rights when there is a conflict over eligibility, evaluation, services, or the implementation of an Individualized Family Service Plan (IFSP), ensuring that infants and toddlers with disabilities and their families receive the services and supports they are entitled to.

Beyond that, dispute resolution helps ensure the state’s early intervention system complies with federal requirements by providing a structured mechanism for implementing corrective actions in response to isolated and systemic procedural or substantive violations. Learn more about each option in this webpage to help determine which option to choose.

Contact us

Dispute Resolution options include requesting Mediation, filing a Formal Administrative Complaint (state complaint), and requesting a due process hearing. Massachusetts adopts IDEA Part C hearing procedures. To file a complaint, or to contact us directly:

Address

Early Intervention Division c/o Dispute Resolution
250 Washington Street, 5th Floor, Boston, MA 02108

Fax

(857)-323-8350

Help Us Improve Mass.gov  with your feedback

Please do not include personal or contact information.
Feedback