Human Service Transportation Virtual Public Listening Session

Click here for a video log (VLOG) version of this announcement.

The Executive Office of Health and Human Services (EOHHS), the Human Service Transportation (HST) Office, and MassHealth recognize that safe and reliable transportation to medical appointments and day programs is an essential part of meeting consumers’ and members’ health care needs.

Transportation services to covered health care appointments and programming for the Department of Developmental Services (DDS), Department of Mental Health (DMH), Department of Public Health–Early Intervention (DPH–EI), Massachusetts Commission for the Blind (MCB), Massachusetts Rehabilitation Commission (MRC), and MassHealth is coordinated by two brokers, the Montachusett Regional Transit Authority (MART) and the Greater Attleboro Taunton Regional Transit Authority (GATRA). New contracts with MART and GATRA went into effect on July 1, 2021. These new contracts introduced new technologies to improve customer service, such as smart phone apps and self-service web portals to facilitate transportation scheduling and the reporting of complaints.

Please join our virtual public listening sessions on May 16 and 18 and share your experience with HST services through MART and GATRA since the new contracts were implemented on July 1, 2021.

All are welcome to join, but advance sign-up is recommended for those who wish to speak. You can sign up at the following link: https://forms.gle/ZAFbx8Mspdm3qPRf8 or by phone (617) 573-1608.

Written testimony will be accepted as well and can be sent in advance to: HST-task-force@mass.gov

Join via Zoom: www.zoom.com
Enter Meeting ID: 833 0878 9613
Enter Passcode: HST

Participate by phone: (646) 558-8656
Enter Meeting ID: 833 0878 9613

ADA reasonable accommodations for people with disabilities are available upon request. To submit a request, contact William Herbert at william.l.herbert@mass.gov or (617) 660-3443. As part of your request, please include a description of the accommodation you will need and include as much detail as you can. Please provide your contact information in case we need more information. When possible, please allow at least two weeks (14 days) advance notice. Last-minute requests will be accepted but may be difficult to fill.