This page, DUA public records request online form, is offered by
Department of Unemployment Assistance

DUA public records request online form

Use the form below to make a public records request for access to certain Department of Unemployment Assistance (DUA) documents that are available under the Massachusetts Public Records Law.

John Cronin, DUA Records Access Officer

Address

100 Cambridge Street, Suite 400, Boston, MA 02114

Directions

Online

Email John Cronin, DUA Records Access Officer at john.cronin@mass.gov

Department of Unemployment Assistance

Address

Boston Re-Employment Center (By appointment only, visit mass.gov/RECappointment to make an appointment)

2 Avenue de Lafayette, Boston, MA 02111

Directions

Phone

Call Center Call Department of Unemployment Assistance, Call Center at (877) 626-6800

Open 8:30 a.m.–4:30 p.m., Monday–Friday. Multilingual call agents are available.

Hearing-Impaired Voice Relay Call Department of Unemployment Assistance, Hearing-Impaired Voice Relay at 711

TeleCert Line Call Department of Unemployment Assistance, TeleCert Line at (617) 626-6338

Request weekly benefits, daily 6 a.m.–10 p.m.

Payment Status line Call Department of Unemployment Assistance, Payment Status line at (617) 626-6563

Check your claim or benefit payment status

PIN Selection Line Call Department of Unemployment Assistance, PIN Selection Line at (617) 626-6943

Select or reset your 4-digit personal identification number (PIN)

Direct Deposit Line Call Department of Unemployment Assistance, Direct Deposit Line at (617) 626-6570

Set up, change, or cancel direct deposit

Online

Unemployment Services for Workers Log in as a claimant

Unemployment Services for Employers Log in as an employer or TPA

To visit the Boston Re-Employment Center, make an appointment at mass.gov/RECappointment

Media Requests

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