Make an appointment with DUA

If you need help with your unemployment insurance claim, in-person appointments are available at the Boston Re-Employment Center (REC).

Services available by appointment

Get help with your claim, connect with job search services, and update your unemployment services account. 

Get help with your claim 

• Apply or reopen an unemployment claim
• Drop off or print documents needed for your claim
• Complete your fact-finding questionnaire
• Get help with overpayments 

Get help with your job search 

• Create a MassHire JobQuest profile
• Sign up for workshops
• Register for a job fair 

Get help with your unemployment account 

• Reset your Password
• Reset your PIN
• Update your personal information, include your bank account, family details, email, and mailing address 

Make an appointment online

Appointments at the Boston REC are available Monday-Friday, 8:30 a.m.-4:30 p.m.

Address 
2 Avenue de Lafayette 
Boston, MA 02111

Make an appointment online  Learn more about the REC 

Cancel or reschedule your appointment

To cancel or reschedule your appointment:

• Visit the appointment scheduling tool
• Follow the prompts as if you are scheduling an appointment
• When prompted, use your email address, phone number, and confirmation code to find your existing appointment
• Select Reschedule or Cancel Appointment

Other ways to get help

Online

You can check your claim status, certify your weekly job search, and update your account information online anytime.

Sign into your online account 

By phone

File your weekly claim 

• TeleCert Line: [phone]
• Hours: 6 a.m.-10 p.m., 7 days a week
• Create or update your TeleCert PIN: [phone] 

Check your claim or payment status 

Call the automated payment status line at [phone]. 

Update your direct deposit

Call the automated direct deposit line to set up, change, or cancel your direct deposit at [phone]. 

Other questions 

For other questions, contact the DUA Call Center: 

• Phone: [phone]
• Hours: Monday-Thursday, 8:30 a.m.-4:30 p.m.

DUA has changed its call center hours as part of a 3-month pilot to help deliver benefits to eligible claimants faster. Call center wait times may be longer than usual during the transition, so please use online services when possible for faster help. Thank you for your understanding and continued patience.