• This page, Payment & Care Delivery Innovation (PCDI) for Providers, is   offered by
  • MassHealth

Payment & Care Delivery Innovation (PCDI) for Providers

This guide highlights key sections to help providers become familiar with Payment & Care Delivery Innovation (PCDI) changes and concepts.

Table of Contents

Provider communication and education

Over 1 million   MassHealth managed care eligible members

Overview

MassHealthHealth is focused on strategies to keep the provider community educated and informed about Accountable Care Organizations. Providers will need to be aware of how the ACO Model Impacts:

  • Network contracting choices
  • Payments and accountability
  • Administrative changes
  • Changes for members

MassHealth communications are tailored to specific provider groups, including

  • Primary care providers
  • Hospitals
  • Behavioral health providers
  • Community Partners
  • Specialists and other providers

MassHealth uses a variety of communication strategies and methods to share information with providers, including

Resources and Information Collaboration Strategies
Online resources and tool kits for providers Work with ACOs and MCOs to provide consistent messaging
Enhanced EVS messaging Work closely with provider associations
Provider bulletins Message text (POSC)
MassHealth regulations  

Key Actions   for Provider communication and education

MassHealth Eligibility Verification System (EVS)

Enhanced EVS for PCDI   Includes plan and contact information

MassHealth has enhanced the Eligibility Verification System (EVS) messages so providers know

  • Which type of health plan a member is enrolled in

  • Who to contact for billing questions

EVS now has messages with contact information for behavioral health services for the member’s health plan. 

 

Health plan options

Health plans

Effective April 1, 2023, new MassHealth health plans will be available to MassHealth members. There will be 17 MassHealth Accountable Care Organizations (ACOs). ACOs are MassHealth– managed health care plans that are:

  • made up of integrated networks of physicians, hospitals, and other community-based health care providers;  

  • accountable for the quality, cost, and member experience of care for ~1.3 million MassHealth members; and   

  • responsible for providing high-value, cross-continuum care across a range of measures. Current MassHealth health plan options are available at MassHealthChoices.com 

 

Accountable Care Organizations (ACOs)

ACOs are groups of doctors, hospitals, and other health care providers who give coordinated, high-quality care to MassHealth members. This way, MassHealth members get the right care at the right time. 

There are two types of ACOs members can enroll in: Accountable Care Partnership Plans or Primary Care ACOs. In both, ACOs are led by providers, not just administrators. Primary Care Providers (PCPs) are at the center of the member’s care. Providers work with members directly and know their needs. PCPs will have a bigger part in working with members to make decisions about care in an ACO than in other types of health plans. 

There are two types of ACOs.

  • Accountable Care Partnership Plans 
  • Primary Care ACOs 
Accountable Care Partnership Plans

In this type of ACO, a network of PCPs works with just one MCO to create a full network that includes PCPs, specialists, behavioral health providers, and hospitals. PCPs plan and coordinate care to meet the needs of the member.

Primary Care ACOs

In this type of ACO, a network of PCPs has joined together into an ACO to provide integrated and coordinated care for members. The ACO contracts directly with MassHealth and uses the MassHealth provider network of specialists and hospitals. Members who enroll in a Primary Care ACO receive behavioral health services through the Massachusetts Behavioral Health Partnership (MBHP). 

MCO and PCC Plans

MassHealth continues to offer Managed Care Organizations (MCO) and the Primary Care Clinician (PCC) Plan to its members. 

Managed Care Organizations (MCOs)

MCOs are health plans run by insurance companies. These plans provide care through their own provider network which includes PCPs, specialists, behavioral health providers, and hospitals. Care coordinators are employed by the MCO.

Primary Care Clinician (PCC) Plan

In the PCC Plan, primary care providers are called primary care clinicians (PCCs). The MassHealth network of PCCs, specialists, and hospitals delivers services. The Massachusetts Behavioral Health Partnership (MBHP) provides behavioral health services.

Contact information for ACO plans, MCO plans, and the PCC Plan

MassHealth, as well as all ACOs and MCOs, have customer service lines to answer questions. Please see below for customer service center contact information.

 

Accountable Care Partnership Plans

 

Customer Service Phone

 

Behavioral Health Phone

BeHealthy Partnership Plan

(800) 786-9999

(800) 495-0086

Berkshire Fallon Health Collaborative

(855) 203-4660

(888) 877-7184

East Boston Neighborhood Health WellSense Alliance

(888) 566-0010

(888) 217-3501

Fallon 365 Care

(855) 508-3390

(888) 877-7182

Fallon Health Atrius Health Care Collaborative

(866) 473-0471

(888) 777-1207

Mass General Brigham Health Plan with Mass General Brigham ACO

(800) 462-5449

(800) 462-5449

Tufts Health Together with Cambridge Health Alliance (CHA)

(888) 257-1985

(888) 257-1985

Tufts Health Together with UMass Memorial Health

(888) 257-1985

(888) 257-1985

WellSense Care Alliance

(888) 566-0010

(888) 217-3501

WellSense Beth Israel Lahey Health (BILH) Performance Network ACO

(888) 566-0010

(888) 217-3501

WellSense Boston Children's ACO

(888) 566-0010

(888) 217-3501

WellSense Community Alliance

(888) 566-0010

(888) 217-3501

WellSense Mercy Alliance

(888) 566-0010

(888) 217-3501

WellSense Signature Alliance

(888) 566-0010

(888) 217-3501

WellSense Southcoast Alliance

(888) 566-0010

(888) 217-3501

 

Primary Care ACOs

 

Customer Service Phone

 

Behavioral Health Phone

 

Community Care Cooperative (C3)

 

(866) 676-9226

(800) 495-0086

 

Steward Health Choice

 

(855) 860-4949

(800) 495-0086

 

MCOs

 

Customer Service Phone

 

Behavioral Health Phone

 

WellSense Essential MCO

 

(888) 566-0010

(888) 217-3501

Tufts Health Together

(888) 257-1985

(888) 257-1985

 

PCC Plan

 

Customer Service Phone

 

Behavioral Health Phone

 

Primary Care Clinician (PCC) Plan

 

(800) 841-2900

(800) 495-0086

 

MassHealth Customer Service: (800) 841-2900, TDD/TTY: 711

 

Information for PCPs, specialists, hospitals, and behavioral health providers

MassHealth has created fact sheets to help providers.

 

Additional Resources   for Information for PCPs, specialists, hospitals, and behavioral health providers

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